
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoMeeting and exceeding the expectations of guests. It’s the fundamental purpose upon which the hospitality industry was created and continues to thrive. Not only do we want guests to enjoy their stay from the first moments they’re perusing the website, but we also want them to depart happy, with plans to come back another time. Today we share a few techniques that successful hospitality operators use to keep their guests happy and entertained, and ideally spur return visits.
Whether they’re looking for unique experiences or local flavor, guests relate to and recall your resort for the stories. One way to create such as "story" is by providing guests with various opportunities to experience the local area and partnering with event venues and other sights. Consider inviting a nearby vineyard to host wine and cheese pairings. Or you might offer guests the chance to cook with an established area chef. These experiences differentiate your property from others; they help create a story that makes the guest experience memorable. Not to mention, they provide new opportunities to bring in additional revenue.
The technology strategy of any resort, small or large, should extend beyond offering free Wi-Fi. It should incorporate some of the latest trends today. One example includes adding artificial intelligence (AI) to each room, such as Amazon’s Alexa, that may integrate with your PMS software. This allows guests to easily play their favorite music, set reminders and alarms or control other in-room media platforms, such as TVs.
Most of us genuinely appreciate a good loyalty program, and with one that’s easy for guests to use, rewards them often even if in very small ways, you will find guest loyalty increases. The key is to keep it simple. Guests should be able to easily collect “points” without having to carry around a rewards card. The points may be based on any number of criteria (days they stay, number of stays, amount they spend, etc.). Make sure you have several reward levels, so guests can earn small rewards quickly, while working toward larger goals.
From the moment your guests first click onto your website, during their stay and even after their departure, these techniques are growing in popularity among hospitality professionals who want to provide a personalized approach to service and give guests what they seek most - unique experiences that keep them entertained and happy.
April 27, 2022
A property management system (PMS) serves as the brain of a hotel operation, and it must be able to