We know seamless internal communication can mean a world of difference for any business, especially those looking to provide excellent customer service. As the travel and leisure world begins to reopen, operators must go above and beyond guest expectations with exemplary service and attention to detail. Internal communication among hotel staff is one of the best ways to meet guests’ elevated expectations.
According to a recent article from Hotel News Now, staff communication is one IT area that will see some growth, albeit small. Spending on communication and collaboration tech will increase 2.5% over 2019, despite initial projections that expenditures for such IT improvements would be less this year. The spread of COVID-19 has created a significant shift in planned investments, with internal communications getting a little more attention since the outbreak.
In preparation for reopening, operators are giving priority to effective and inclusive methods of collaboration. Excellent staff communication can drive employee retention and elevate guest satisfaction levels as your business begins to find its “new normal.” Here are a few things to consider if you're looking for tools that will improve workforce collaboration:
Hotel and resort staff workflows are mobile in nature and should be aided by technology that is also mobile. Operators can better track staff performance while increasing transparency around the property's communications.