A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
The trend toward Guest Experience Management - or GEM - is not a one-off initiative that, once implemented, can be checked off a ‘to-do’ list. There is no single set of tactics. Rather, GEM is a strategic and long-term undertaking. With guest-generated reviews having become so influential in the hotelier’s technology and other decisions, building a foundation that will optimize the guest experience is more important today than ever.
The key question hoteliers should ask is: “What does it take to deliver a truly personalized, relevant guest experience based on my guests’ expectations, needs and preferences, both stated and inferred? “
GEM is about making guests feel special and appreciated, acknowledging their value and anticipating their needs. And The 2017 Smart Decision Guide to Hotel Guest Experience Management offers a framework for considering GEM and assessing capabilities that enable a better understanding of guest behaviors and patterns. It offers practical advice for leveraging the right technologies, organizational resources, business processes and metrics to optimize operations and drive continuous improvement.