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GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
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GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
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GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoMore and more establishments are embracing the convenience of self-service kiosks, giving their customers more control of their purchases and generating additional revenue via suggested upsells. Many restaurants report that orders placed on a self-service kiosk often cause people to spend significantly more when compared to a traditional ordering process, simply because they select more add-ons when not faced with someone waiting for their decision. A recent addition to the hospitality market is hotel self-service kiosks, making the end-to-end digital guest experience an industry standard. However, the kiosk market can be difficult to navigate and it’s not always clear how they bring value to a specific business. Below are three different ways operators are using kiosks today, and how they can help the business stand out among the competition.
Reducing the Strain at The Hotel Lobby
Today’s guest service levels are heavily affected by convenience and ease-of-access to the things they want most. Waiting in a long line at the front desk can leave guests with a less-than-stellar first impression of the hotel. Enabling guests to completely bypass the front desk and go directly to their room after a long trip can be a welcome surprise upon arrival. With a self-service kiosk in the lobby, guests can help themselves to check in, encode a room key, check out and email a folio, allowing them to bypass human interaction and lines if desired, while allowing hotel staff to increase productivity.
Bringing a Busy Cafeteria to Excellence
Cafeterias are notoriously busy spaces, often with 90% of a day’s customers arriving for lunch simultaneously. Places with buffets and other limited staff can tend to have bottlenecks forming at the POS. Adding Grab N Go kiosks can relieve the pressure on staff and add flexibility by enabling customers to enter any item they want and pay directly at the kiosk with the confidence of secure, PCI-validated payments.
Offering the Flexibility of 24/7 Service
Locations with a need for late night or early morning service, when staff levels are generally low, can quickly become an expensive operation to operate around the clock. An example of such locations are workplaces where employees work at odd hours and don’t want to have to look too far for nourishment, coffee or something to help keep them going. Adding a cloud-based self-service kiosk can help reduce staffing costs while enabling employees to get what they need, when they need it.
As more dining and other hospitality businesses deploy guest-facing kiosks, the competitive balance will shift. Guests find self-service an efficient alternative to get quicker access whether in food-service venues, or hotels and resorts.
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys