Hospitality caters to many different age groups - from Baby Boomers to Millennials and even Generation Edge. To accommodate everyone, you need a flexible PMS that caters to each group. While all of these generations certainly expect mobility and internet as a part of their stay, there are expectations that will differ between each of them. Whether you’re in the market, or want to understand the future trends of PMS technology, today’s blog post provides insights about what to look for in your next PMS endeavor as well as a few questions that you may not think to ask your PMS provider.
Hoteliers should be looking for a PMS that allows them to flex with their guests’ needs. And they should find the right PMS provider that has an eye on current trends and is fully engaged to support the future of hospitality.
Guests today desire to be treated special. Personalized guest service is the new standard by which guests assess their satisfaction. Hoteliers who understand this are implementing technologies that serve to create those personalized stays, whether for business or leisure. Using your PMS to understand guest patterns and transforming that data into custom experiences and future offers is what creates that seamless guest experience we all seek – without incurring a lot of labor and costs.