
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoAs an F&B Director, there are few things more fulfilling than when a new guest enjoys a meal and immediately afterward posts an online review inviting the rest of the world to enjoy the same memorable dining experience.
Creating lasting connections with your guests should be your primary goal, with increased profitability the expected result. But how does one begin taking advantage of the point-of-sale (POS) data generated, and leverage it to enhance the guest experience, better engage staff, drive more revenue and optimize operational workflows? Your F&B operations are already producing a rich mix of data, but do you know the potential value it has and how to work with it?
Only a small handful of F&B Directors understand how to fully exploit their data. Others are missing out on significant opportunities to make better decisions that improve the guest experience and increase profitability. At the end of each day, that data expires and a new day - with new opportunity - begins. What’s missing is the intelligent use of analytics, with the ability to draw new insights from the exceptions and trends formed by your data.
Why Reports Alone Aren’t Enough
POS reporting is a mature, well-appreciated business function. It can tell you what happened in a descriptive way. For example, that you sold 644 appetizers at lunch in the bar during the last 30 days at a specific price. Adding analysis to F&B reports, other critical insights are revealed: for example, that a single server sold four out of every five of those appetizers.
As the business matures in its use of analytics, operators can optimize these insights to suggest what will happen, for example: placing this bartender into a specific shift will result in twice as many specialty cocktail orders. The intelligent use of analytics helps determine the reasons why guests choose to patronize your business and identify the products, services, and the marketing communications content that will have them telling others all about their five-star experience.
Guessing Leads to Costly Results, Over and Over
Take the situation of fraud detection in bar activities or at the front of the house. A dishonest bartender might charge customers the regular price for a drink but ring it up for less on the POS system and pocket the difference, or void guest checks after the drinks have been served and paid for then later removed cash from the register.
It might be difficult for the director or manager to detect a high void or return rate without the help of POS system data combined with analytics—for instance, examining voids, comps, transfers, reconciling cover-counts, etc.—to highlight any deviation from standard operations or discrepancies when comparing numbers from other sources. Data that's mined and intelligently analyzed eliminates the risk of guessing what guests want. The use of analytics allows operators to make new decisions based not on assumptions or what their gut tells them to do, but on the facts.
Drive Revenue and Increase Profitability
Stop crunching spreadsheets in the back and spend more time out front delighting your guests. Analytics turns the data you’re already generating within your POS solution into a rich blend of actionable insights that empowers your staff, increases revenue opportunities and wallet share, delivers better guest experiences and lowers expenses. Understanding what activities generate optimal results, your staff will enjoy greater success and bigger tips, and you’ll build a more loyal crew.
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys