Best Luxury Hotel Group Winner: Hastings Hotels

Dec 17, 2018

Earlier this year, Northern Ireland’s 2018 Travel Media Awards recognized Hastings Hotels as the region’s best luxury hotel group. Founded by Sir William Hastings over 50 years ago, Hastings Hotels recently opened their seventh hotel destination. Combining elegance and simplicity, the hotel collection brings a new era of modern hotel luxury to Belfast with its timeless design, classic service and true style that promises all guests a captivating experience.

While bringing their Grand Central Hotel Belfast property online, the leadership team’s goal to excel in delivering quality, personalized service was challenged. They knew they had to get ahead of their prospective guests’ expectations prior to the grand opening. Without this important staff insight, guests would not receive the same personal attention to which they had become accustomed. The team at Hastings knew that ensuring consistent guest experiences was top priority. That’s why the property is among the latest to include Visual One® property management software for Grand Central’s 300 well-appointed rooms and suites.

“Visual One gives us consistency across all seven properties - not just from the user’s experience, but also the guest’s experience is seamless. It’s the perfect fit.”

Pamela Shaw, Group IT Manager

The Hastings collection today boasts seven luxurious hotels across the province. Each fabulous property offers guests an impressive choice of first-class amenities with both leisure and sporting pursuits. Luxury accommodations, gourmet dining and idyllic surroundings provide the perfect backdrop for a well-earned holiday. Guests can discover the true meaning of Irish hospitality @HastingsHotels.

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