Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
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GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
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GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
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GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
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GoSee what Microsoft products and versions are currently support by Agilysys.
GoWhether at corporate cafeterias or in any other food service outlet, operators are looking for the shortest route – the most efficient way to deliver the guest experience. This blog outlines how operators are embracing new technologies to deliver better service to their guest demographics. With digital order acceptance technology, there’s less loss, and more accurate orders with fewer details lost in translation.
Why Consider Digital Ordering?
Enhanced Security for Online and Kiosks
There are additional security risks and corresponding protocols necessary to safeguard guest profile data, including credit card details. This is true for both online and kiosk ordering. For ecommerce, operators should look for technology with a PIP (payment information proxy) and embedded iframe technologies to provide state-of-the-art protection. Operators considering a kiosk should seek a solution that includes an integrated and PCI-validated P2PE (point-to-point encrypted) solution for maximum payment protection.
POS and KDS Integration Solves Challenges
Integration is important when it comes to digital ordering. It not only helps reduce the potential for errors and the order acceptance issues that usually occur without an integrated POS (point-of-sale) and KDS (kitchen display system), it also serves as an end-to-end solution, which creates a seamless experience for operators and guests alike. POS and KDS combine to create a comprehensive solution where the guest lifecycle is wholly managed. The digital data isn’t limited to just the order or order acceptance. It’s accurately captured in the both POS and the kitchen. Improving staff communication, such as allergies or special instructions, where it may not exist otherwise.
KPIs are another important consideration. It’s more than just making sure orders are sent to the kitchen accurately or a for more accurate expeditor display. We’re talking next-level metrics that aren’t traditionally tracked today, such as order delivery times or item preparation times. Because an integrated solution provides the benefit of tracking the order lifecycle from start to finish, efficiency metrics can be captured at every stage of the process. Operators use these data to adjust guest and kitchen flow activity, and to make decisions about whether to open more service lanes, or add a line in the kitchen. Monitoring the lifecycle with better metrics encourages more efficient workflows and better guest service.
Custom-Built v. Pre-Built Kiosks
Operators are doing more to understand their guests, and we’re seeing a stronger desire among operators who want to construct and understand the intricacies of how their guests will interact with menus. Engineering their own menu paths is resulting in order processing that has fewer mistakes, less loss and improved overall efficiency. A kiosk solution that’s assembled from multiple vendors won’t have this same flexibility and therefore offers limited guest service focus.
November 02, 2023
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