A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Empowering Staff to Offer Guests a Better Dining Experience
Mar 22, 2018
Employee empowerment often translates to a shift in decision-making responsibilities. Giving staff certain authority, whether to front-line employees, service or kitchen staff; delegating decisions can certainly improve morale and enhance guest service. In order to expect employees to be able to make their own decisions with good judgement, it’s important to first clearly define your guest service standards, and to have a nimble point-of-sale solution to support these service standards.
In Hospitality Technology’s2018 Restaurant Technology Study, a nimble infrastructure for restaurants entails a POS platform that allows guests to create their own experience. Mobile-optimized web technology is key, and a web-enabled menu will go a long way to increase guest engagement. Allowing guests to instantly, upon arrival, place an order for their favorite glass of wine and have it in their hand shortly after being seated. Or maybe the guest is short on time and wants to get an appetizer dropped quickly. The flexibility and reliability of a modern POS solution can make all the difference.
With the ability to make their own decisions, employees can use the same POS platform to offer a more personalized experience with guest data - that is, preferences, allergies, etc. - right at their fingertips. Restaurants should also consider allowing the guest to make the experience their own, and not necessarily require a proprietary app that must be downloaded before gaining guest engagement.