A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Facial Recognition for Resorts: Science-Fiction or Reality?
Oct 24, 2018
Over the past 20 years, many facets of the resorts industry have shifted to adapt to changing consumer behavior and new technology. This has in turn changed how operators and managers conduct business. What was once considered science-fiction is today available on almost everyone’s smartphone. Facial recognition is a reality for resorts, and since it supports guest attribute identification, it's perfect for mixing with PMS (Property Management Systems) data to personalize the guest experience.
Facial recognition combined with open APIs make for progressive functionality when it comes to delivering exceptional guest service. The most advanced are aimed mainly at the customer service back-end and, in keeping with this trend, technologies can now recognize returning guests. Digital information about the guest enables the front desk agent to personalize guest greetings and accommodate preferences such as room type, location, resort amenities and dining options.
Today, resorts are looking to increase their revenue using advanced technologies like facial recognition. Security is an important aspect of maintaining a hotel’s revenue. Guests are attracted to a resort when they know they are safe. Using facial recognition, it’s possible to create some of the greatest security systems the industry has seen. Crimes caught on the resort’s camera can lead to the offender’s facial identification. Beyond crime mitigation, facial recognition can also be used to monitor for small children who appear to be alone. Hotel staff can easily send an alert to the child’s family.
Hotel software is no longer limited to optimizing operations as most would think. It is being used to influence guest engagement in a big way, using sophisticated compatibility with voice-based AI systems like Amazon’s Alexa. When the software is API-based, custom integrations add more value to resort operators who are looking for new, technologically advanced PMS solutions that serve front- and back-of-the-house, as well as their guests.
Technology investments have long been a practical method for hotels to gain an edge over competitors. Facial recognition is one such technology that many are investing in to not only increase revenue, but also to enhance the guest’s experience and security in ways that are much more profound than they have ever been.