
Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoThe guest journey has many touch-points, but one very literal touch point is the self-service kiosk. Often a guest’s first point of interaction with a business, either for checking into a hotel, adding market pantry items to their folio or ordering from one of the venue’s dining outlets. And because first impressions matter, it’s imperative that a guest’s first interaction is intuitive and hassle-free. Nothing is more frustrating for a guest who is trying to check in after a long trip than a confusing or malfunctioning technology.
Executed well, self-service kiosks can add value to business operations and ultimately improve guest satisfaction. For example, if implemented in a café, self-service kiosks can reduce order input labor costs, increase order accuracy and upsell opportunities, process orders faster and more efficiently, and because they also serve as a point-of-sale, they can integrate with loyalty programs and other promotional efforts. In turn, these benefits mean higher sales and happier customers.
Self-service kiosk adoption is thriving. Between 2013 and 2016, the size of the U.S. interactive kiosk market grew at an average of 10.36% from $533.37 million to $716.97 million, according to a recent PYMNTS Kiosk & Retail Report. This growth is expected to continue well into the next few years. Other industry reports show that on average, kiosks provide food and beverage venues with an average increase in checks of 15 to 20%.
Self-service kiosks are a big investment and operators should assess whether it makes sense for their business and prepare for the operational changes that come with adopting this technology. These changes could mean re-configuring staffing needs, operational processes and planning for system-integrations. Solution providers offer numerous functionality and features that can ensure the kiosk works as an extension of your guest value proposition.
Many café and quick service restaurants are enjoying the benefits of adding quick and self-service kiosks to their locations. Diners certainly appreciate the shorter wait times and streamlined service. The first physical touch point should be a positive experience, and self-service kiosks present an opportunity to give them just that, through a solution that is easy to use and brings immediate value to most venues.