
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoEveryone on social media has a voice, a way to express their views and opinions on just about anything. In many ways, the advent of social media has been positive, providing a method for guests to tell their stories and share experiences with a diverse audience - even strangers.
Social media has also led to a few challenges, in particular businesses that are subject to online criticism. In the world of hospitality, that's not necessarily a bad thing though. Social media plays a fundamental role in connecting your brand to future guests and, when strategically managed, it opens doors to:
Social engagement is proven to increase brand awareness, and when companies respond to customer comments – especially negative reviews, it in some ways helps level the playing field. People want to hear your response to criticism. Not responding at all leaves too much open for individual interpretation. It’s better to manage the perception. You may not satisfy everyone by with your answer, but a genuine, thoughtful response most certainly establishes trust. Stay engaged. Active engagement helps consumers better appreciate what it would be like to give you their business. It also demonstrates the level of effort you put into creating happy experiences for everyone. Perhaps more than easing the frustration of a past guest, actively managing your brand perception is a smart, forward-thinking strategy. Go ahead – respond to reviews.
TIP: Develop a strategy to manage online perception and always respond to negative reviews with a response that is not canned. It may come from PR, marketing, or management teams – those who act as your brand managers.
How do hospitality marketers leverage social media to generate more business?
They create experiences. Sure, special offers and promotions have their place, but alone they aren’t enough to influence the modern-day traveler. Rooted in the guest’s decision process is a desire to experience not just the caliber of service you provide, or the unique features of your property, but also the activities, dining, events, attractions and programs you have available. Successful brand marketers are digitally promoting all aspects of their property(s). Create and convey a harmonious look and feel of these amenities - giving a sense of what visitors may experience should they partake. The language and visuals you use should stimulate their interest. Go ahead – stir their curiosity.
April 14, 2022
The majority of responses on the March 2022 Snapshot Survey of ISPA (International Spa Association)