A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Guests Prefer to Speed up – or Skip Traditional Hotel Check-ins
Feb 25, 2020
Checking in to a hotel can be an arduous process for guests, involving long lines at the front desk and hotel staff manually processing one guest at a time. Innovative hotels are rethinking the check-in experience, making it more high-tech, and more personalized in the process. Novel tech promises to get guests to their rooms quicker, possibly even bypassing front desk queues.
Offering both high- and low-tech service options allows guests to choose their level of experience, based on their needs at that time. For those who prefer to talk with a front desk agent, that option remains available. For those who want to serve themselves, check-ins might involve using a lobby kiosk, or it might mean checking-in on the guest's device. In either self-service alternative, technology saves guests from waiting for a front desk agent to become available.
According to Zaplox, recent research suggests that 80% of consumers prefer self-service. Guests are continuously demonstrating a desire for increased mobile functionality for the sake of convenience. When hotels deliver against these expectations, features like mobile check-in and mobile keys elevate the guest's perception of the property. In fact, guests who use digital keys generally rate a hotel seven points higher than traditional key card guests.
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Given the advent of mobile check-in and room keys, the traditional practice of front desk lines and long check-in delays are becoming a thing of the past. Guests and staff alike are no longer inhibited by a property’s manual or time-consuming check-in workflows. With the driving trend in hospitality innovation being the personalization of the guest experience, these new mobile capabilities bring significant value for hotels and resorts around the globe who seek to deliver enhanced guest service.
The mobile check-in experience also creates more touchpoints; translating to upsells and cross-sells for a revenue boost. Hotels extend promotions to guests on their devices during mobile check-in. The promotions consist of room upgrade offers, dining reservations, spa treatments and other suggestive sells that entice guests to spend a little bit more than they would if prompted by a front desk agent.