Agilysys Express Mobile is a hotel mobile check-in solution that simplifies guest stays with self-service check-in, digital keys, room updates, and secure check-out from their smartphones—enhancing convenience while increasing revenue and reducing costs. It reduces front desk lines, improves peak arrival flow, and delivers a branded, contactless experience. Powered by real-time data from your hotel PMS, it supports secure identity and payment validation while creating new upsell revenue moments.
Benefits of Mobile Hotel Check-In
Express Mobile reduces front desk congestion, improves guest convenience, standardizes branded arrivals, accelerates mobile-to-kiosk key pickup, increases incremental upsell revenue, and supports secure contactless validation—powered by the hotel property management system and aligned with secure hospitality payment processing.
Let guests complete check-in and check-out from their phones to reduce lobby traffic and improve arrival flow during peak periods. Mobile self-service removes friction, shortens lines, and improves first impressions without sacrificing operational control.
Give travelers control over arrival and departure tasks on their own time. A mobile-first experience reduces stress, improves satisfaction, and supports modern guest expectations for self-service convenience—especially for frequent and tech-forward travelers.
Deliver a consistent, branded mobile check-in experience across properties while supporting property-level configuration. Standardized workflows reduce training, improve guest clarity, and help multi-property operators enforce consistent experiences.
Reduce bottlenecks by letting mobile check-in guests verify ID in advance and complete key pickup in seconds. Mobile-to-kiosk handoff streamlines physical key workflows, reduces kiosk time, and accelerates throughput during arrival surges.
Present targeted upgrades, early check-in, late check-out, and add-ons during the mobile check-in journey. Upsell offers surface at a high-intent moment, increasing revenue without requiring staff time or front desk intervention.
Support touchless guest interactions while maintaining secure, compliant workflows for identity verification and payment confirmation. Controlled eligibility and validation protects operations while enabling a smoother, guest-driven check-in experience.
Express Mobile delivers mobile-first check-in and check-out, real-time PMS connectivity, configurable eligibility workflows, branded guest UI, inventory-aware upsell presentation, and secure identity and payment validation aligned to secure hospitality payment processing—helping hotels reduce labor pressure and increase arrival throughput.
Enable guests to complete essential arrival and departure steps directly from their smartphones. Mobile self-service reduces line dependency and supports faster throughput during peak arrival periods. The experience is designed for simplicity, reducing friction without compromising operational policy controls.
Connect to your hotel property management system for real-time reservation details, room status, guest information, and payment context. Live system data reduces manual errors and ensures mobile workflows reflect what’s actually happening at the property.
Define timing, eligibility, and verification rules to control which guests can access mobile check-in and when. These configurable controls protect operations while enabling self-service for the right guests at the right time.
Deliver a guest-facing mobile interface aligned to brand standards without custom development. Branded messaging improves trust and clarity, reduces confusion for international travelers, and supports consistent experiences across multi-property portfolios.
Surface relevant upgrades and add-ons during the mobile check-in flow using inventory-based offer logic. Upsells occur at a high-intent moment and can drive measurable incremental revenue, including documented 10–20% lift when combined with mobile and kiosk upsell moments.
Support identity verification and payment confirmation to maintain secure, compliant workflows. When aligned with secure hospitality payment processing, properties reduce exposure while enabling a smooth, guest-driven arrival experience that still meets operational requirements.
Reduce check-in wait times during peak arrivalsUnlock new revenue from early check-in and room upgradesLet guests review bills and check out directly from their phone
Implemented Agilysys PMS, Book, Express Mobile, & DataMagineDeployed InfoGenesis POS, IG OnDemand, Reserve, Pay, & Authorize
Generated $47K in net customer revenue via mobile self-upgradesPowered digital check-in for ~60K guests and real-time billing for 67K+Mobile checkout solution enabled housekeeping to turn rooms faster, enhancing guest satisfaction
Front Desk – Streamline arrivals and departures with mobile workflows, digital keys, and kiosk options.
Housekeeping – Real‑time assignments, room status updates, and device‑agnostic access.
Revenue & Marketing – Use reporting and guest history to personalize offers and drive upsells.
IT/Admin – Enforce SSO, configure roles, manage UI upgrades, and tailor user menus to simplify operations at scale.
Express Mobile delivers stronger results when aligned to core operational workflows. Real-time data from the hotel property management system ensures mobile check-in reflects live reservations, eligibility, and room readiness. With kiosk handoff, guests can pick up physical keys quickly after verifying ID in advance. When aligned with secure hospitality payment processing, payment validation remains consistent across touchpoints—reducing friction while protecting compliance and revenue.
Aligned with Agilysys Pay secure hospitality payment processing, Express Mobile supports payment confirmation and compliant validation workflows during mobile check-in.
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