A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Hospitality is about creating happy guests. Happy, satisfied guests let others know about their stay experience. They become return guests, and they engage with hotel amenities to become an excellent source for incremental revenue and referral business. Here’s how hoteliers should be supplementing with technology to create exceptional guest experiences and building guest relationships.
PMS technology makes it easy to see expected arrivals and even anticipate VIPs’ arrival times. Knowing when a guest is arriving makes it easy to plan a personalized approach. Upon arrival, consider a welcome amenity with a handwritten note. Winning the hearts of guests is the goal. Personal greetings and other touches go a long way when building relationships.
When a guest enters the lobby, greet them personally but give them a way to reduce the time it takes to get into their room. Provide mobile check-in or a self-check-in kiosk so they can head straight to their room after a long day of travel. These alternatives offer guests the opportunity to decide for themselves how they wish to interact (or not) upon arrival. They will appreciate their stay more as a result.
Hospitality is about being available to answer questions and fulfill needs. For those who opt to check-in without stopping by the front desk, personal notes in the guest rooms can go a long way to build relationships. Better still, a note with someone’s name and extension to contact will make it easy for guests to find what they need.
Yes, guest relationships still matter. Although some time and planning are involved in creating these relationships, the commitment will certainly give hoteliers an edge against their competitors and create reliable, positive social marketing.