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  - Food & Beverage Ecosystem
    Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
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- Hospitality & Leisure Ecosystem
  - Hospitality & Leisure Ecosystem
    From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
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- Inventory & Procurement Ecosystem
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    Designed to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
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  - - Agilysys Eatec
    - Agilysys SWS
- Professional Services
  - Professional Services
    Hospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
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  - - Professional & Technical Services
Solution Studios
- Hotels
  - Hotels
    Whether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
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- Resorts
  - Resorts
    Whether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
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- Casinos
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    You’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
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- Tribal Gaming
  - Tribal Gaming
    A leader in casino hospitality management solutions who respects the sovereignty of your nation.
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- Cruise Lines
  - Cruise Lines
    Smooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
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- Higher Education
  - Higher Education
    Delight students, visitors & faculty, Retain staff, Grow margins
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- Corporate Dining
  - Corporate Dining
    Identify emerging dining trends while aligning coverage with demand and capturing more revenue.
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- Healthcare
  - Healthcare
    Delight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
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- Life Plan Communities
  - Life Plan Communities
    Delight residents & visitors, Retain staff, Grow margins
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- Foodservice Management
  - Foodservice Management
    End-to-end foodservice management software solutions for optimum productivity and profitability.
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- Stadiums
  - Stadiums
    Innovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
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- Restaurants
  - Restaurants
    A Recipe for Success. Seamless Technology for Restaurant Management.
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- Airports
  - Airports
    Optimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
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Resources
- Articles
  - Articles
    Access our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
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- Customer Stories
  - Customer Stories
    Learn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
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- Customer Videos
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    Watch and learn what Agilysys customers have to say about their experiences with our solutions.
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- Product Resources
  - Product Resources
    An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
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- Product Showcase
  - Product Showcase
    Hear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
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- Webinars
  - Webinars
    Watch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
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- Industry Reports
  - Industry Reports
    Important research and studies from across the hospitality industry. Find out what thought leaders are saying.
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Company
- Leadership
  - Leadership
    Learn about our experienced company executives and Board of Directors.
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- Solution Partners
  - Solution Partners
    Agilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
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- Our Customers
  - Our Customers
    Discover how Agilysys customers like you are using our solutions to improve their business and guest experience.
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- Investor Relations
  - Investor Relations
    Find financial reports, filings and information on our corporate governance.
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- News
  - News
    Agilysys in the news
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- Events
  - Events
    With the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
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- Career
  - Career
    There’s always room at Agilysys for another innovative mind and enthusiastic spirit.
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- FAQS
  - FAQS
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Support
- Contact Support
  - Contact Support
    Find out how to engage with the Agilysys Support team.
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- Microsoft Patch Testing
  - Microsoft Patch Testing
    See what Microsoft products and versions are currently support by Agilysys.
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- Payment Center
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    Find our EFT payment information.
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- RMA Requests
  - RMA Requests
    Submit your Return Merchandise Authorization request.
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- Supply Orders
  - Supply Orders
    Place supply orders for the most commonly required items.
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- Hospitality IQ
  - Hospitality IQ
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WHAT'S THE BUZZ IN HOSPITALITY?

Hospitality Is Still Built on Guest Relationships

May 29, 2019

Hospitality is about creating happy guests. Happy, satisfied guests let others know about their stay experience. They become return guests, and they engage with hotel amenities to become an excellent source for incremental revenue and referral business. Here’s how hoteliers should be supplementing with technology to create exceptional guest experiences and building guest relationships.

Personalize

PMS technology makes it easy to see expected arrivals and even anticipate VIPs’ arrival times. Knowing when a guest is arriving makes it easy to plan a personalized approach. Upon arrival, consider a welcome amenity with a handwritten note. Winning the hearts of guests is the goal. Personal greetings and other touches go a long way when building relationships.

Learn More About Our Solutions

Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.

Respect

When a guest enters the lobby, greet them personally but give them a way to reduce the time it takes to get into their room. Provide mobile check-in or a self-check-in kiosk so they can head straight to their room after a long day of travel. These alternatives offer guests the opportunity to decide for themselves how they wish to interact (or not) upon arrival. They will appreciate their stay more as a result.

Be Present

Hospitality is about being available to answer questions and fulfill needs. For those who opt to check-in without stopping by the front desk, personal notes in the guest rooms can go a long way to build relationships. Better still, a note with someone’s name and extension to contact will make it easy for guests to find what they need.

Yes, guest relationships still matter. Although some time and planning are involved in creating these relationships, the commitment will certainly give hoteliers an edge against their competitors and create reliable, positive social marketing.

November 02, 2023

2024 Hospitality Industry Conferences You Shouldn't Miss

The year 2024 promises a vibrant tapestry of innovation, knowledge sharing, and networking opportun .....

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