
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoMar 14, 2017
The hotel stay experience is sometimes fragmented, with a disparate collection of technologies that don’t always interact with one another, at least not very well, and multiple guest touchpoints that don’t necessarily contribute to an overall memorable experience. This results in guests who feel disconnected or dissatisfied and reduces brand affinity.
Recently I was on travel for business in the beautiful and lively city of New Orleans. It’s an unforgettable city for many great reasons. The hotel where I stayed was unforgettable too, but for a most unfortunate reason. The guest room Wi-Fi connection was there, but that’s about it. It wasn’t accessible. And there I was, in my room trying to get an important project completed and files sent to colleagues. The free Wi-Fi was utterly non-responsive. I tried moving around the room for the slightest clue of a connection, then found myself testing out different spots in common areas of the hotel. All to no avail. I was stuck, and so was the hotel, which didn’t have the bandwidth to support the numerous guests with soccer tournament kids - large families in every room just sucking up the Wi-Fi on their plethora of devices.
How many times have you found yourself in a similar situation? The demand for data has been a challenge for hotels where guest consumption requires tremendous bandwidth. It’s not just limited to large chains when every guest has more than one device that connects to local Wi-Fi. There is a growing expectation for access to view and share rich media content at high speeds from multiple devices, all at once. To stay in front of this demand, hotels should plan to invest in network infrastructure upgrades regularly and they should always monitor the security of their data environments. Any hindrance to connecting and staying connected will quickly make a negative impression. Limited-time use and, worse yet, charging for Wi-Fi are quickly becoming a thing of the past.
Advanced technology is beginning to find its way into more hotels and resorts. It’s transforming the concept of delivering that memorable experience. Developing a following of happy, loyal guests includes offering a truly personalized experience. The modern guest is usually well educated and certainly has more choice than ever before. Their journey with a brand happens online, on social media, through word of mouth and while on property. The brand that perhaps takes the risk of investing in newer technologies is creating a seamless, if not personalized, experience for their guests.
Those properties are turning the burden of Wi-Fi into a benefit. Some Wi-Fi appliances have location-based services to inform operators on how guests are spending their time. Mobile POS using the Wi-Fi is another great advantage that allows hotels and resorts to extend their services to reach guests in areas that are traditionally underserved. And guest engagement increases with personalized messaging that’s possible via Wi-Fi. One of the greatest aspects of technology is its ability to connect people. It’s becoming easier to make lasting connections with guests and meet their demand for data.