A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Guests aren’t just looking for rudimentary pre-arrival and check-in service - and they’re certainly hoping to avoid long queues, luggage in hand waiting for their turn at the front desk to check-in. They want features that enhance their stay on property and after departure. Hotels are now beginning to recognize that omni-engagement is key to an enhanced guest experience and seamless operations. Using technology to engage guests from pre-stay, during their time on property and even beyond checkout requires thoughtful investment.
Hotels are still figuring out the process of enabling seamless experiences. Without the ability to interact with a guest before arrival, or the ability to add them to your database, the hotel starts out already behind. The property management system is a vital component of gathering guest data and can help hotels bring bookings back home. Having access to guest data not only helps hotels identify who guests are, but also why they choose a property. Those key analytics will help to shape relevant offers for the most profitable customer segments, ultimately driving direct bookings.
Guests and staff just want things to ‘work’ in the way that’s easiest for them. And we’re finding that guests prefer to communicate with staff through mobile devices, rather than face-to-face. Adding texting capabilities to technology systems allows hotel staff to message guests when necessary - when their room is ready or inviting the guest to events on property. Providing guests an easy way to communicate with staff and even place food and beverage orders can increase upsell opportunities. This ease of ordering leads to increased room service and ancillary revenue. Voice control is also emerging as the next must-have to provide seamless communication.
As guests increasingly expect and demand control over all aspects of their stay, the mobile convenience of things like check-in creates a first impression about the hotel’s ability to deliver a frictionless experience.
From pre-stay to post-departure, hotels are enabling seamless experiences. In a recent Business Solution Brief, Hospitality Technology highlights five ways that investments in frictionless experiences pay major dividends for hoteliers.