A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Today we’ve identified several of the industry’s top mobile enablers when it comes to frictionless guest experiences, encompassing the entire lifecycle of the guest, including pre-arrival, during the guest’s stay and post departure.
Starting with a reservations system, one that is truly interactive goes beyond allowing guests the opportunity to just make a reservation. Guests want to select their preferred room and even preferred floor - and location on that floor. They also want to make all these selections at the time of booking. An interactive reservations experience is the step to curating a personalized guest experience.
Automated communication by way of text messages to confirm guest room, dining reservations or car service, and even notify guests once their room, table or car are ready, not only provides timely communication, it’s also best practices, ensuring the most efficient use of everyone’s time. Chances are you’re capturing phone numbers at the time of reservation already. Text communications provide a level of service guests aren’t yet accustomed to, but will surely appreciate.
Every time an on-property guest makes a choice, it’s important to curate that knowledge to create personalized experiences, whether they typically purchase something from the mini-bar, order extra towels or prefer late check-outs. Leveraging this knowledge, properties can ensure guest rooms are equipped with the special touches that guests will ask for anyway. Data analysis is helping hotels and resorts add this personal touch to the total stay experience.
Operators are further able to satisfy the needs of their guests with handheld POS technology, which extends service and product offerings to more guests, whether at a crowded pool, on the links, casino floor or at the conference center. This increased attention to guests is already resulting in greater guest satisfaction and an increase in revenue for those properties who have implemented mobile POS.
In addition to the guest’s personal device, properties are looking at tablet and self-service kiosk options for mobile payments. Hotels and resorts should ensure their mobile payment options are not only diverse and secure, but also attuned to the guest segments they serve.
Mobile payment technology can be made very secure. The important things to look into are securing data transmission from the handheld devices to Application Servers, securing data storage on the local handhelds, securing all web services and interfaces and protecting mobile device security in case of tampering, theft or loss.
Managers are typically open to new ways to improve housekeeping processes, and to better utilize housekeeping staff. There are mobile solutions that automate and monitor housekeeping stats. An intelligent, assignment-based system even provides room status updates to housekeeping, and to the front desk, via mobile devices.
Moving technology systems above property is another proven method of streamlining productivity while adding a layer of security. Often data centers are expected to meet more stringent security requirements, thus offering a heightened level of security and the ability to spend more time serving guests when compared to on-site servers. A hosted technology solution offers less downtime than would be the case using data servers on property that consume local resources and valuable staff time.