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GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
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GoSee what Microsoft products and versions are currently support by Agilysys.
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GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoMore and more, guests prefer the convenience and peace of mind they experience with cashless transactions, self-service ordering and contactless payment options. By offering these services, hospitality operations can improve speed of service, maximize with efficiency, increase revenue across the property, and boost guest satisfaction.
Contactless/Frictionless Self-service F&B Ordering
Today's guests prefer reduced shared surface contact and want the freedom to order food and beverage items in their own time, on their own devices, from anywhere on property. Through digital ordering, they can use the mobile device of their choice to view menus, select items, process their order when ready, and pay their check – all without needing the help of a staff member. The food and beverage items can be delivered to the guest wherever they are on property. Guests have the convenience of mobile ordering from a variety of locations, and the added security that they keep their payment option in hand throughout the process. The property decides which food and beverage outlets to offer, and which items to sell. Hospitality organizations have the ability to manage inventory, track and receive orders, and most of all, maximize staff efficiency by limiting manual tasks so they can focus on guest service. Additionally, through solutions like this, properties can update menu options in real-time, and make any changes as needed.
Another very unique option for self-service purchasing where packaged items are offered involves advanced artificial intelligence and computer vision. Guests can place multiple items on a tray that is then scanned, a digital shopping cart is initiated for payment, and the guest's cart is updated instantly. This self-checkout kiosk solution even has the ability to recognize foreign objects like keys and wallets, so it can provide an accurate bill. It simultaneously identifies all items on the tray so the guest does not have to scan each individual item by hand. Once ready, the guest can pay by any number of cashless payment methods approved by the property. Many properties even report that 20 percent of guests are more likely to order additional items when they use self-service kiosks and when the property makes extra payment or add-on purchase options available to them. Fewer staff members are required to support these vending areas, and guests can order what they want, when they want it.
Additional Cashless and Contactless Payment Options
Aside from the payment options offered through self-service food and beverage outlets like the self-checkout kiosk mentioned above, hotels can accept and track cashless digital transactions wherever the guest is on property. Contact between guests and staff members is limited, ordering is streamlined, and speed of service improves dramatically. Many hospitality organizations are experiencing staffing shortages, and contactless payments are one helpful tool to increase staff efficiency and improve service levels. By providing a self-service option for payment, guests can use their own device, scan a QR code, review a digital copy of their bill, add gratuity, and complete their payment using a variety of digital currencies including room or membership charge. Guests experience the flexibility and comfort of interacting with the hotel staff in the way they prefer.
Ancillary Services and Mobile-enabled Activity Scheduling
We have seen how food and beverage outlets have the opportunity to increase revenue when they provide multiple options to the guest during mobile ordering or when the guest uses self-checkout kiosks. Another area where hotel properties are maximizing revenue through cashless transactions is mobile-enabled activity scheduling. Again, by placing the choices in the hands of the guest, the property has the ability to increase revenue and create a personalized guest experience. By making it easy for the guest to review activity options like spa services, golf tee times, restaurant reservations or special event tickets, the hotel can help exceed guest expectation and has the potential to maximize these other service options as additional revenue opportunities across the full property. The guest can pay via the mobile app or during checkout at the end of their stay. Additionally, activity management solutions like this provide real-time and error-free scheduling updates, and enable the property to create or add to existing guest profiles for future upsell opportunities.
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By providing multiple contactless ordering and cashless payment options, properties have the ability to stand out from their competition and provide advanced service levels to their guests. When they also implement activity management solutions, hotels can dramatically increase revenue just by placing additional service options in the guests’ hands for review, selection and contactless payment. Today’s guests demand more from their hotels and expect a unique experience that they can’t get at home. From self-checkout kiosks, to self-service check-in/out and mobile payment, guests have several options at their fingertips and can enjoy the stay they planned by interacting with staff the way they choose. Properties now have the ability to provide a fully touchless guest payment experience, and guests prefer it.
April 14, 2022
The majority of responses on the March 2022 Snapshot Survey of ISPA (International Spa Association)