Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoAccording to Expedia’s study, The Big Decision, conducted by their research department to gain insight into guest behavior during hotel selection, 72% of surveyed guests consider hotel price and reviews as more influential factors than brand name when selecting hotel accommodations. Results also showed guests are willing to pay up to 24% more for a hotel with a score of 3.9 out of 5 than one with 3.4, and they’ll pay 35% more for a hotel with a 4.4 score over one with 3.9.
The information prospective guests obtain about resorts is no longer limited to advertising, brand awareness or print travel guides. Today, guests researching accommodations on the internet have access to thousands of guest reviews, photos, and of course, competitive prices through online travel agencies. The process is more transparent, increasing guest confidence in their booking choices. Customer review platforms also give hoteliers the opportunity to make their voice heard. Many will leverage comment sections to reply to unhappy guests and even satisfied ones. Letting guests know their opinion matters, ensures they feel heard and appreciated.
It’s no surprise that cost is the most influential factor when it comes to selection of accommodations. It further proves that resorts and hotels promoting special offers and discounts have a greater chance of grabbing the attention of potential guests, and a higher probability of winning the business.
Once guests narrow their choices based on their budgets, they turn to online reviews to assess which property ranks best. Online reviews help guests make the best decisions based on their needs, preferences and, of course, budgets. And, while reviews may put added pressure on resorts to deliver guest satisfaction more than ever before, it can also be an opportunity to outrank the competition. This is especially true for independent and boutique properties, as today’s guests are less concerned with brand names and more interested in the best experience for the best price.
The results from the study show that cost and guest satisfaction ratings are paramount to guests when choosing their accommodations. Hoteliers can apply these insights to their own booking sites or reservation systems by promoting deals, snapshots of positive guest reviews and customizing the booking experience to fit their property or brand. The data obtained from the system can then help hoteliers deliver personalized add-on services and upgrades to amplify guest spend and increase guest satisfaction.
November 07, 2024
The year 2025 is set to be a dynamic period for the hospitality industry, brimming with innovation, .....