On the heels of a successful ICE London, the show launches its inaugural North American conference next week in Boston with ICE North America. This conference brings together the key streams of Sports Betting, iGaming, Affiliate Marketing, iLottery and Esports across the entire region. A collaborative, interactive gaming event in North America, ICE Boston focuses on market innovation and thought leadership, and gives industry professionals a new forum to learn from hospitality pioneers and witness technology disruption.
Today, through the use of resort property management systems, resorts have the flexibility to exceed service expectations and still increase their top line revenues. They can focus on increasing patron spend through non-gaming services like in-room dining, gift shops, spa, golf, dining establishments and more. The gaming hospitality industry is leveraging technology infrastructure to not only drive ancillary sales on-property, but also to develop long-lasting patron relationships by presenting the services that are most valuable. Opportunities will be revealed during the educational session next week in Boston. Planning to be in the Boston area? Sign up for this important panel session:
In this session, Agilysys’ Ryan Carrier, Director of Casino Resorts, will share how casino resorts can enhance the guest experience through collaboration and intelligent use of technology.
Non-gaming revenue plays an important, often more critical role, in the overall revenue of many gaming operations, which is why many new investments are aimed at driving patrons into the property. How do the various amenities like esports, themed experiences, skilled games and unique dining, compare in achieving the objective of increasing visitation in the short and long term? What place should technology adoption play in a property’s strategies in working with the changing demographics that has emerged?