A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Solving the Restaurant Workforce Challenge with Modern Technology
Oct 11, 2019
The industry is not a stranger to labor difficulties. Restaurants tend to have employee retention challenges as well, with an overwhelming 72.5% of employees leaving jobs in food service or hospitality in 2017, according to the U.S. Bureau of Labor Statistics. Coupled with the fact that by 2020, roughly 50% of the workforce will consist of a population that is far more tech-oriented than their predecessors. Restaurants must embrace technology to engage and keep this workforce. More than that, restaurants must find modern ways to keep their staff interested and motivated.
Restaurants, from quick service to fine dining, are deploying modern technology to ease the strain of finding good workers and encouraging them to stay longer. Technology is also the solution for retention challenges, coming partially from trying to reduce the number of employees needed. One way is getting customers to order more often from their phones, tablets, and computers. Having mobile ordering apps or in-store kiosks that customers can use helps reduce the number of staff needed to take orders at a counter. Then the labor is transitioned to other areas where it is needed more.
Another solution is using point-of-sale analytics to track server performance and collect data like check averages, table turn times, item sales, and other business or employee KPIs. Managers can then acknowledge employees for their outstanding performances and identify those who may need additional training. Monitoring staff progress not only helps the bottom line in the long run but also aids in determining who should be promoted and who might be in danger of leaving.
In a competitive restaurant landscape, finding and retaining staff is vital to delivering on brand promise. The labor market is thin, and wages continue to rise, placing restaurants in a challenging position. Restaurants are meeting the challenge of keeping employees happy and more productive in a number of creative ways using modern technologies.