
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoJan 09, 2017
How Hotels Capture Quality Data
The first step is to select business platforms and systems that can collect all the data at each phase of guest interaction, from pre-arrival, during the stay and post-departure. The right hospitality technology platform, such as a PMS, is capable of collecting this essential data at every touch point. The right technology captures data via onsite as well as from mobile devices, leveraging the most advanced technology to serve guests across the property.
From arrival and check-in to room service, spa services, dining experiences, golf outings and show reservations, hotels who employ the right PMS technologies have a holistic view of the guest throughout the lifecycle. This not only provides the obvious advantage of more quality data, it also minimizes the sheer number of systems required to maintain this 360-degree view of the guest. And reducing the number of management systems reduces the incidence of data duplication or errors.
Open Data Access - The Role of RESTful APIs
One of the most important pre-requisites in a PMS is to have systems that can easily and quickly communicate with each other. This creates actionable insights, and ultimately drives more offers to encourage guests to spend more on what they already want. However, collecting data with the right PMS is just the first step. Integrating, understanding and fine-tuning the data is next. For years, there have been many approaches to connecting systems - including mobile devices – seeking to provide a unified view across systems. The result has been the development and acceptance of open PMS communication and integration standards, based on technology like RESTfuls APIs, that improve ease-of-use and provide a more consistent interpretation of the data.
Predictive Analytics is the Buried Treasure in Your Data
Big data might be the new tool, but understanding your own products, services and guests is essential. Certain questions need to be answered first: How are we going to make money with this? How will the model be deployed? What does the data look like? How fast do the predictions need to be? How often do we need to update the model? How will the new output be used? How will we introduce change in the process?
Many hospitality technology solutions were not built with analytics in mind. And until today, hoteliers had to cleanse and prepare the data themselves before it could be leveraged in predictive modeling.
A few tips to consider before embarking on a predictive analytics initiative:
The use of data-driven predictive analytics has proven to reveal guest insights that wouldn’t otherwise be available; creating product and service recommendations that result in the greatest likelihood of receiving a positive guest response.
Guest expectations have risen. And the bar for meeting those expectations has been raised with them. The digital and mobile transformation we’re experiencing, combined with the sheer volume of data being collected, offers a gold mine of revenue opportunities for hotels of all sizes. The insights data provides is so much more than a complete view of guests’ identities, preferences and behaviors. Combined with big data and predictive analytics, hotels are learning to harness their data effectively and offer up more unique, differentiating experiences for their guests. When hotels offer this caliber of service, they inspire greater loyalty and grow revenue with ease.