Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoJul 13, 2017
We’re at a pivotal time in the industry when businesses must shift their thinking and the way they approach revenue growth. Transforming the guest experience is the new path to maximizing revenue. Sometimes referred to as GEM (Guest Experience Management), this transformation is essentially about creating a seamless, memorable time while on property. Amenities such as golf, spa, entertainment, or other activities can translate to improved brand loyalty, repeat business and increased wallet share. That’s the end game. To do this, we must see beyond the single transaction and instead have a 360-degree view of guest interactions at every single touch point throughout the property.We’re at a pivotal time in the industry when businesses must shift their thinking and the way they approach revenue growth. Transforming the guest experience is the new path to maximizing revenue. Sometimes referred to as GEM (Guest Experience Management), this transformation is essentially about creating a seamless, memorable time while on property. Amenities such as golf, spa, entertainment, or other activities can translate to improved brand loyalty, repeat business and increased wallet share. That’s the end game. To do this, we must see beyond the single transaction and instead have a 360-degree view of guest interactions at every single touch point throughout the property.
For some large resort operators, non-gaming spend contributes more than 25% of the resort’s net revenue. We can’t underestimate the value of these guests, and understanding their behaviors and habits, really knowing them. We’ve outlined a few approaches operators have used to glean more insights into this important guest demographic.
Technology Considerations
Nothing essential has changed for the industry; it remains clearly focused on delivering the best experience possible for everyone. Guests are going to continue spending, but they’re becoming more cognizant of where the spend is going, often looking to get greater value from each spend. The technology used on property must take into consideration the end-to-end guest experience, from recruitment to post-departure. There are certain solutions that will enable guest satisfaction and help you meet business objectives. But more than thinking about technology, think about the experiences you want to create for the different guest profiles. Then look at the technologies that will support those service levels and help meet business objectives better, faster and maybe even at a lower cost.