
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
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GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
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GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoWith the industry’s dramatic shift towards touchless technology, hospitality has taken on an entirely new meaning. Simply deploying solutions like mobile check-in and contactless POS, however, is not enough to meet modern guest expectations; without the right training tools and procedures in place, poor employee knowledge and communication may harm a guest’s experience.
As hotel technology continues to evolve at a rapid pace, ensuring frontline staff is properly trained can help create a frictionless experience for travelers using guest-facing solutions, while also ensuring back-of-house technology is fully utilized to create exceptional personalized experiences. Although implementing new technology is always challenging, with the right planning, leadership and support in place, hoteliers can ensure that staff is given the knowledge needed to craft the seamlessly tailored experience digital-first guests now expect.
Develop a roll-out plan
The simplicity of outdated technology often meant that training frontline staff involved nothing more than drilling in a set of skills. Harnessing today’s powerful technology, on the other hand, requires employees have the knowledge and expertise needed to take ownership of the solutions used in a hotel property.
Once a hotelier has chosen a new technology, using the information available on the solution’s organizational benefits and the pain-points it solves can help hoteliers develop a simple yet powerful roll-out plan. This can give hoteliers a better understanding of how much training is needed, how much time should be dedicated to its launch and the key expectations operators should have.
Hoteliers can use critical technology insights to decide whether to roll out a new tech tool to all staff at once, or to onboard specific groups individually so that each can receive specialized training. Additionally, hoteliers can more effectively determine what types of training that hotel staff will need, how to accommodate different learning styles and when employees will be expected to fully utilize the new solutions. Incorporating a place for employee feedback can also help hoteliers adapt to their staff needs, while enabling them to effectively create a gameplan for slow learners.
Optimizing food & beverage operations and profitability demands a flexible, enterprise class point-of-sale system. Is yours up to the task?
Ultimately, by incorporating a roll-out plan that answers the who, what, where, why and how of a new technological implementation, hoteliers create a roadmap to help employees successfully navigate high-touch, high-tech hotel experiences.
Develop engaging, guest-centric training
Training offers a vital opportunity for hoteliers to foster a guest-centric work culture. Employees need a motivating factor to remain fully engaged enough to develop in-depth expertise—and by ensuring employees understand how a new tech tool can help them better meet guest needs, hoteliers can better create a workforce fully geared towards cultivating a seamless guest experience.
Carefully choosing a trainer plays an important role in creating an exciting and positive learning environment, while interesting training formats also encourage engagement. Opting for interactive, gamified learning formats over dull PowerPoint slides can help users better understand new solutions, and offering incentives or rewarding quick learners can also motivate employees.
From an individual location to an enterprise chain, get the most modern, comprehensive property management solutions for managing your hospitality business.
Additionally, hands-on training offers the essential expertise that presentations and pamphlets simply don’t provide. By showing employees both the staff-facing interface and the guest-facing interface of a new tech tool, employees can also develop a better understanding of their tools, the role the technology will play and how guests will interact with it.
Regularly re-train staff
Hospitality technology advances at lightning speed throughout the guest service lifecycle, and even properly trained employees can fall swiftly behind. Hoteliers must ensure their staff is always up-to-date on the latest software patches, platform updates and integrations.
To keep employees engaged long after training ends, consider implementing regular newsletters or hosting webinars on best industry practices, tech tips and tricks and answers on FAQs. Additionally, establishing baselines to continually measure progress and identify areas of improvement can help hoteliers determine when additional training sessions are needed.
Find a provider with exceptional customer service
Many hoteliers rely on their technology providers to assist with new tech training, but the extent of support varies widely between providers. With an understanding of how much support is needed throughout implementation, hoteliers can ask providers how they help onboard hotel staff in order to determine which provider to partner with.
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
A supportive provider is vital to ensuring the success of a new technology long after integration, too. While choosing a new technology tool, ensure the provider offers easy access to quickly identify and resolve potential issues, such as an online portal that offers basic management, a control panel for troubleshooting, online documentation and more. In the event that more support is needed, representatives should always be available to help ensure the platform is operating as seamlessly and efficiently as possible.
With a thoughtful, guest-centric training plan, hoteliers can ensure the successful adaption of new technology powered by a workforce that has the ability to successfully craft the high-touch, high-tech experiences today’s guests now expect.
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys