A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
VIP Experiences May Help Airports Find A Place in Hospitality
May 20, 2019
Around the globe, airports have found new ways to generate revenue opportunities from offerings unrelated to travel. It's a trend that is getting traction in the U.S. With more people traveling, planes fill up faster, and airlines responding with more flight options for travelers. As a result, airports are getting busier and growing larger in size. Leading airports are addressing the increased traveler flow by creating a differentiated passenger experience. This is especially the case at airports that aspire to become, or already are international hubs.
Experienced travelers are opting to distribute their spending in different ways. This may involve purchasing a low-cost flight but upgrading the airport experience with fast-track security, VIP-level F&B ordering alternatives and a pay-to-use lounge. It's becoming a ‘choose your own experience’ that is opening up a number of new revenue streams for airports. And some airports are considering whether a tailored VIP proposition can complement their range of passenger choices. Originally operated as an exclusive service for celebrities or other VIPs, a new end-to-end passenger experience has opened up for those who seek an elevated experience.
VIP services can also support strategic corporate goals, thus demonstrating airlines’ and airports’ desires to enhance the journey for its passengers. Sound familiar? Perhaps they’re taking a cue from the hospitality industry? Regardless, the trend is moving across the world and it’s only a matter of time before it becomes yet another expectation among travelers. Are airports becoming a new player in hospitality? If guests can upgrade their experience at the airport, but not at their hotel or resort, hospitality properties may soon find guest recruitment more challenging than ever.