A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
3 Guest Behaviors that Define Hospitality Technology
Oct 08, 2019
The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the number of international travelers is expected to grow nearly two-fold by 2036. As the travel market expands, so too will the demands of hospitality markets everywhere.
Accommodating for the anticipated growth, today we share a handful of the top hospitality technology strategies, and why each is worth consideration:
The increased use of mobile devices has prompted investments in technology that enhance guest convenience. Digital engagement for smartphone check-in, SMS messaging, and mobile room keys will only increase in demand through 2020. More than 50% of hotels and resorts have implemented or have plans to implement these and other mobile and self-serve technologies.
Expectations for fast Wi-Fi extends location services for guests with the added benefit of mobilizing staff for increased guest interaction. To meet current demand and to plan for future expansion, roughly 70% of hotels and resorts worldwide have implemented or are planning to implement more reliable wireless access.
In exchange for priority service, customized offers and loyalty rewards, a majority of guests are willing to share personal information, such as gender, age, and email address. Personalized guest service is a top driver for the future of hospitality technology. More than 70% of hotels and resorts have plans to use or are already using guest data analytics to identify individual preferences and create highly-customized perks.
Advances in technology will be met with guests who place still higher demands on their hospitality experiences. Mobility, self-service, and data analytics underpin the future of hospitality technology.