Agilysys IG Flex - Mobility Unleashed

Full-Featured Mobile POS for Hospitality

Boost speed, service, and revenue across hotels, resorts, casinos, and restaurants. With handheld ordering and payment tools, IG Flex lets staff serve guests anywhere - improving efficiency, satisfaction, and profitability.

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POS Redefined

See How IG Flex Can Help You

Agilysys IG Flex empowers staff to take orders, process payments, and serve guests anywhere on property—poolside, tableside, or on the go. This mobile POS system drives faster service, higher check averages, and happier guests while integrating seamlessly with InfoGenesis POS for enterprise reliability.
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Performance Boosted

Why Choose Agilysys IG Flex?

Mobile POS Freedom

Bring full InfoGenesis POS functionality to guests anywhere—poolside, casino floors, lounges, or convention halls.

Seamless Guest Service

Take orders, accept payments, and capture signatures without ever leaving the guest.

Durable & Reliable

Built to perform in demanding environments with drop resistance, temperature tolerance, and long battery life.

Flexible Deployment

Use as a mobile handheld or convert to a stationary terminal—mix and match devices to fit operations.

Secure Transactions

Protect payments with PCI-validated point-to-point encryption (P2PE) through Agilysys Pay.

Scalable Performance

Easily expand to hundreds of tablets while maintaining consistent interfaces and high-speed performance.

Enhanced Efficiency

Empower staff to cover more ground, serve faster, and increase revenue through mobility-driven hospitality.

Customer Success Stories

Driving Revenue, Delighting Guests, and Retaining Staff
at Great Wolf Resorts

The Challenge

The Challenge

  • Enable staff to leave fixed stations and engage directly with guests
  • Reduce staffing friction with intuitive, easy-to-use systems
  • Drive revenue by aligning with guest behaviors, including 24-hr dining options
The Solution

The Solution

The Results

The Results

  • 27% increased sales with self-service model
  • 27%-30% higher check totals
  • 60% increase in outlet revenue
  • Went from 8 business days to 2 business days for agent training
Connected Efficiency

Tailored for
Hospitality Teams

  • check Servers and Frontline Staff – Facilitate order placement and payment acceptance without leaving guests, providing faster service, and boosting spending.
  • check Managers – Access streamlined operational management, full InfoGenesis tools, reports, and business intelligence from anywhere.
  • check Guest-Facing Operations – Extend POS reach with kiosks and reservations for tables, cabanas, or event, enriching guest relationships and increasing profitability.
Solutions Connected

Seamless Integrations for Enhanced Revenue

Agilysys IG Flex extends beyond basic POS by integrating with the broader Agilysys ecosystem to manage and monetize your entire operation.

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A secure, flexible payment platform that protects guest data and streamlines transactions across hotels, resorts, casinos, and restaurants.

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The industry’s leading point of sale technology, built to keep guests happy and revenue flowing.

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Simplified business analytics for hotels, restaurants and resorts that provide instant access to POS and PMS data with actionable insights, customizable dashboards and on-demand reports.

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Frequently Asked Questions

FAQ

While these are some frequently asked questions, feel free to contact us for any follow-up questions.

IG Flex is a mobile POS solution that delivers the full functionality of InfoGenesis POS on easy-to-manage tablets. It allows hospitality operators to deploy secure payments, accurate order capture, and complete POS capabilities in a flexible format that can operate as either a mobile device or a stationary terminal.

IG Flex allows operators to switch between mobile and fixed POS configurations using tablet stands, cash drawers, scanners, and Bluetooth payment devices. This flexibility enables properties to adapt quickly to changing service needs—whether expanding patio service, adding pop-up outlets, or reconfiguring indoor layouts.

Yes. IG Flex empowers staff to take orders and process payments wherever guests are located, including tableside, poolside, patio, or lobby areas. By eliminating trips back to fixed terminals, it accelerates service and enhances the overall guest experience.

By enabling mobility, IG Flex allows staff to capture impulse purchases and upsell opportunities in real time. Faster transactions and reduced friction encourage higher guest spend while enabling servers to serve more guests during each shift.

Yes. IG Flex integrates with Agilysys Pay and supports PCI-validated point-to-point encryption (P2PE), ensuring secure transactions and protection of cardholder data. This enables safe, contactless payments across mobile and stationary configurations.

IG Flex includes offline resiliency, allowing staff to continue taking orders and processing payments even during network interruptions. Once connectivity is restored, transactions automatically synchronize with the system, ensuring service continuity and accurate reporting.

Yes. IG Flex is designed to scale from a single device to a fleet of full-featured POS tablets across multiple venues or properties. Its seamless integration with InfoGenesis ensures centralized reporting and operational consistency as coverage expands.

Unlike consumer-grade tablet POS systems, IG Flex delivers the complete InfoGenesis POS experience with rugged performance, secure payment integration, convertible hardware options, and 24/7 expert support. It is purpose-built for high-volume hospitality environments where reliability and flexibility are critical.

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