Hospitality Is All We Do. And We Do It Better.

Serious About Service

State-of-the-Art Technology + Unmatched Expertise = Hospitality Technology to Go Beyond

Excellence Everywhere

Serious Support for Your Hospitality Operations

At Agilysys, hospitality isn’t just part of what we do. It’s everything we do. That’s why we go beyond delivering technology. We deliver outcomes. Our solutions are powered by deep domain expertise and a relentless commitment to service, ensuring your property operates at peak performance and your guests experience excellence at every touchpoint.
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We prove it every day through:

Agilysys is Serious About Service.
  • checkmark 1 – Easy access to our executives who are “all-in” on Agilysys’ commitment  to customer success…
  • checkmark 2 – How our sales team serves as true partners to prospects and customers to understand their priorities so that we recommend the best solutions to achieve their desired results…
  • checkmark 3 – Our market-leading investment in hospitality technology innovatiom who understand where customers are and how they want to evolve…
  • checkmark 4 – The unmatched advantage customers gain by working with our professional services experts who serve as trusted advisors, from discovery through deployment and outcomes assessment.

Serious About Service

Principles define our Serious About Service commitment:

Being Serious About Service Requires Serious Expertise.

Our customers experience superior outcomes throug our hospitality operations experience and state-of-the-art hospitality technology expertise. While technology is an essential tool, it is knowing how to best apply technology to achieve defined objectives that makes the difference.

Listening Comes Before Doing.

Each organization is unique, so we seek first to understand prospect and customer needs – both high-level and detailed – before we recommend or act. This discipline is born from decades of doing more than building software solutions. It results from building successful outcomes by expertly matching the right solutions deployed in the best configuration to achieve an organization’s goals.

Helping Customers Blend People and Technology to Capitalize on Moments That Matter

Our team collaborates with customers to identify hospitality moments, combining the right blend of technology and personalized interactions. Then we tailor our solutions and deployment recommendations to reflect the best mix of conveniece, flexiblity and digital enagement.

Relationships Beyond Transactions.

We serve as “trusted advisors for life” for our customers, helping them to continuously improve their organizations by listening, brainstorming, innovating and creatively solving challenges.

Value Unlocked

Hospitality Technology to Go Beyond Starts Here

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We don’t just implement technology—we unlock value. A $40K engagement can deliver $100K in revenue uplift or efficiency gains. That’s the power of expertise applied with precision.

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With a tailored approach, our professional services consultants employ their in-depth expertise to promote extraordinary growth and empower our customers to provide excellent service.

Jeba Kingsley
Senior Vice President, Agilysys Professional Services

Online Support Portal

MyAgilysys Portal

MyAgilysys Portal

Create and check the status of support cases online

Access our comprehensive online portal to submit support tickets, track case progress, and access exclusive resources 24/7.

Visit myAgilysys

Email Support

Email Support

Email Support

Submit detailed technical questions and receive comprehensive solutions from our experts.

Hours: 24 hours a day, 7 days a week

SupportDesk@agilysys.com
Support Numbers

Speak directly with our technical support specialists for immediate assistance.

North America North America

Regional support phone numbers

US Main

800 327 7088

Las Vegas

702 875 4900

Canada ResortSuite

416 259 0715

ResortSuite After Hours

416 532 0010

EMEA EMEA

Regional support phone numbers

EMEA

+44 203 868 3138

EMEA UK

+44 203 608 8033

ResortSuite EMEA

+44 203 514 1828

Asia Pacific Asia Pacific

Regional support phone numbers

Australia

+61 290984877

China

+86 400 606 5600 or +86 155 0756 795

Hong Kong

+852 2111 5312 or +852 3840 2112

India

+91 44 66239210 or +91 44 66239 292

Malaysia

+60 3 2775 7555

New Zealand

+64 9884 9711

Philippines

+63 28687 107

Singapore

+65 8222 3885

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Before You Contact Us Before You Contact Us

To help us serve you better, please have the following information ready:

  • Your customer ID or account number
  • Product version and build number
  • Description of the issue and steps to reproduce