Case-in-Point

Choctow Casinos & Resorts

A brief overview of the organizational profile and challenges faced by a hospitality property, along with the Agilysys solutions implemented and the measurable outcomes achieved from those solutions.

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CASE STUDY

How We Transformed Operations

Organizational Profile:

A Premier Destination for Entertainment, Heritage, and Impact

  • Features over 7,600 slot machines and 1,616 luxurious hotel rooms (Durant, OK location)
  • The third-largest Indian Nation in the U.S. with more than 225,000 tribal members and
  • 12,000 employees
  • The Choctaw Nation of Oklahoma generated $2.5 billion in economic impact in 2019,
  • funding local development and education

Challenges:

Meet Guests’ Expectations for a Modern, Digital Hotel Experience

  • To improve the guest experience by reducing long check-in lines during peak arrival times
  • Provide additional touchpoints for more revenue opportunities like early check in, room upgrades
  • Provide guests with a means to view their bill and check out from there phone

Results:

  • Enabled a net customer revenue gain of $47,000 by allowing guests to self-upgrade through
  • mobile check-in
  • In 2024, enhanced the guest experience by streamlining digital check-ins for nearly 60,000
  • guests and enabling over 67,000 guests to view their bill in real time
  • By offering a mobile checkout solution, housekeeping was able to turn rooms faster, enhancing
  • guest satisfaction
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