Case-in-Point

Kemper Sports

A brief overview of the organizational profile and challenges faced by a hospitality property, along with the Agilysys solutions implemented and the measurable outcomes achieved from those solutions.

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CASE STUDY

How We Transformed Operations

Organizational Profile:

Manages top golf resorts and diverse sports properties nationwide

  • Family-run golf and hospitality management company founded in the late 1970s.
  • Operates premier golf destinations including Bandon Dunes, Sand Valley, and Streamsong.
  • Manages over 160 properties ranging from small community courses to world-class resorts.
  • Hosts major tournaments for the PGA, USGA, and youth sports organizations nationwide.

Challenges:

Manual processes, booking friction, and complex large-group operations

  • Manual group booking processes caused long reservation times and high friction for guests
  • No online booking capability for day golf, leading to limited reach and sales potential
  • Complex group itineraries planned 16–18 months ahead required extensive staff coordination, while
  • organizer-dependent deposit collection led to frequent follow-ups and missed payments
  • Large caddie programs (400–600 caddies daily) lacked a streamlined scheduling and communication system

Results:

  • 54% of orders placed via self-service kiosks within the first weeks of the pilot
  • • 34% of kiosk transactions included an add-on item (side, dessert, or beverage), exceeding
  • traditional cashier upsell rates
  • Kiosks now process an average of 16 transactions per hour, a marked improvement, supported by
  • integrated Kitchen Display Systems that accelerate order fulfillment
  • Guest satisfaction reached 88%, and cast member satisfaction reached 85%, with both groups
  • praising the clarity, speed, and ease of use.
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