An article By Teri Howe, Principal Product Manager at Agilysys
Stating the blatantly obvious, customer happiness matters. The greatest luxury property can receive 1 Star as a result of bad service. Beautiful, lushly landscaped pools or breathtaking outdoor terrace views are all for naught in the wake of a poor guest experience. High investments in marketing campaigns and sophisticated loyalty programs can be erased by absent, harried or slow service.
While many variables factor into that 5-star “Wow” guest experience, one of the key variables is speed of service. This article deconstructs the factors that determine speed of service to show how you can start calculating the benefit of POS mobility.
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