A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Connecting More Resorts to Their Guests with an Omnichannel Strategy
Aug 02, 2019
Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient service delivery has resulted in more than 50% of negative guest reviews. The booking experience has evolved radically. Still, the state of communication inside resorts has not undergone the same level of innovation over the past ten years. Most rely on analog communications, while others use disparate systems or costly devices, such as radios – all which lead to disjointed service delivery. In most cases, the channels used for guest-to-staff and staff-to-staff communications do not leverage some of the newest methods available today. Channels that guests and staff can get from other industries – such as ride-share or food delivery services. It instead transpires over an assorted mix of disconnected manual, outdated tech, and proprietary solutions. The current service delivery challenges are the result of years of independent decisions that addressed localized departmental needs with the limited solutions that were available at the time.
As modern platforms adjust guest expectations for service delivery, resorts must adapt or risk becoming vulnerable to business disruption. To solve these service and workflow challenges, some resorts find that bringing their systems together helps to create a more connected experience. Resorts employing an omnichannel strategy can streamline staff workflows with new advantages like hands-free communications and real-time notifications. In doing so, resorts are connecting to their guests and delivering service levels void of friction.