Case-in-Point

Brigham Young University

A brief overview of the organizational profile and challenges faced by a hospitality property, along with the Agilysys solutions implemented and the measurable outcomes achieved from those solutions.

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CASE STUDY

How We Transformed Operations

Organizational Profile:

Large-scale campus dining with retail focus and manufacturing facilities

  • Serves a student population of 35,000 and employs 2,000 dining staff
  • BYU Dining Services serves 25,000 meals daily across diverse venues, including dining halls, restaurants, a grocery store, catering, and large-scale production facilities
  • Famous for favorites like BYU ice cream and the Cougar Tail maple bar, backed by strong brand loyalty from the community and alumni

Challenges:

Needed a modern, integrated system to optimize diverse dining operations

  • Highly complex operations spanning dining, retail, manufacturing, catering, concessions, and grocery,
  • requiring a flexible, integrated system
  • Need to modernize core dining inventory & procurement system to adapt to post-COVID shifts toward
  • convenience, mobile ordering, and operational agility
  • Necessity to integrate with multiple POS systems and maintain seamless operations across 700+
  • regularly produced items and high-volume service points

Results:

  • $5 million annual revenue from “Food to Go” drive-through, with 50% of orders placed via mobile, enabled by
  • integrated Eatec, InfoGenesis, and OnDemand
  • 700 products managed and tracked across two manufacturing facilities using Eatec for production, lot tracking, and
  • inventory
  • 25,000 daily meals supported by streamlined procurement, production, and distribution workflows
  • 20-year partnership reaffirmed: Reviewed over 100 competing products, shortlisted to 12, and selected Agilysys
  • based on breadth of functionality, integrations, and modern user experience
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