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WHAT'S THE BUZZ IN HOSPITALITY?

How the Hospitality Guest Journey Has Been Redefined Since Reopening in the 'New Normal'

Aug 18, 2020


Written by: Alessandro Carrara, Published in HotelOwner – August 2020

The impact of Covid-19 on the hospitality industry has been dramatic and wide-ranging, and continues to redefine the guest journey. As guests engage with hotels, they expect not only superior accommodations and service, the now also demand a safe and healthy experience.

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