
Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoIn this final of our three-part series, we uncover the last steps of the Guest Lifecycle. First, we established that the guest’s dining experience begins well before he or she ever enters your restaurant. It often begins online. Part two outlined the next stages in the lifecycle: how when personalized guest service is provided, the guest is happy to spend a bit more. Today, we’ll explore the final steps and identify ways operators are leveraging this knowledge to attract and keep more business.
More than any marketing program, loyalty program or casino management system, guest satisfaction impacts business reputations and future traffic. Studies show that one positive review influences three new future patrons, while a negative review is shown to influence as many as ten prospective guests. Operators should by all means use marketing programs, loyalty programs and casino management systems to curate enhanced experiences, but recognize the power of social media and reputation management to influence traffic. Popular ways social media is used today in hospitality:
Tables – or lounge chairs, slot machines, etc. – are perishable commodities. After a party leaves, it’s in the best interest of the next guest to turn the table around as fast as possible. In larger, busy establishments, technology plays an important role here. Automated table status updates with table management and POS integration drive faster table turns, manager alerts and improved floor management.
Predictive analytics provide insightful data both after-the-fact and in-the-moment leveraging trends, and segment performance data or anomalies based on staff, shift, day-of-week or even seasons. Guest satisfaction, not to mention cost efficiency, is improved with these valuable predictive analytics that result from having a good handle on social reviews as well as guest expectations.
…and The Guest Lifecycle Repeats
Today, we uncovered the final points along the guest lifecycle and the important decisions made by guests before, during and after they have visited your restaurant. Understanding and leveraging these insights is having a transformative outcome in gaining guest confidence. And as we look to the future, additional technologies will lead to even more opportunities to delight guests.
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys