A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Managing the Chaos - Relying on Your Data and Your Partners
Apr 28, 2020
We can all agree that social distancing is necessary for the health of our communities. Still, it’s been particularly challenging for hospitality businesses that rely on customer engagement for their livelihoods. From restaurants to casino gaming to entertainment, the industry has had to completely upend their typical strategies to figure out how to survive. For them, this is uncharted territory.
Things are no longer business-as-usual, and everyone is getting creative to make things work. Here are a few strategies that resourceful businesses are trying during social distancing that you may find useful too:
Invest in Your Business’s Future
While business is slow, use this time to figure out what you can simplify for when your business is back in action. For starters, identify what processes you can automate. Do you have tasks that would typically take your attention away from what you really should be doing, such as manually monitoring housekeeping staff and assignments? Are there tasks that involve making data available to an internal audience, for instance, manually exporting POS data for analysis to be collected and analyzed before regularly sharing with management? There are ways to automate these processes today that will pay dividends well after the peak of the COVID-19 outbreak subsides.
Stay Connected with Customers
Maybe they aren’t buying right now, but they will again soon enough. You will need those customers once your business is ready. Some sound advice is to stay connected through virtual channels, such as emailing them to let them know how they can get your products during this time. Is your restaurant still open for delivery or takeout? Are you offering curbside service? Or, are you formulating plans to reopen? Email is the leading method of customer communication during the closures, so keep them informed about your offerings and strategies for the reopening in the coming weeks.
Learn More About Our Solutions
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
Some struggling businesses are partnering with less-affected establishments. Restaurants are selling prepared meals at supermarkets to try to recoup the loss of in-house revenue. And vice versa – some restaurants that remain open are selling grocery store items, including the seemingly elusive essentials like toilet paper. These partnerships give businesses a safe way to continue serving their communities without having to shut down operations altogether.
The year 2020 marks a time of uncertainty for everyone in hospitality. These are just a few examples of how our industry is improvising and finding its way forward amid the chaos. While there is no one-size-fits-all solution.