Hospitality Is All We Do. And We Do It Better.

Serious About Service

State-of-the-Art Technology + Unmatched Expertise = Hospitality Technology to Go Beyond

Excellence Everywhere

Serious Support for Your Hospitality Operations

At Agilysys, hospitality isn’t just part of what we do. It’s everything we do. That’s why we go beyond delivering technology. We deliver outcomes. Our solutions are powered by deep domain expertise and a relentless commitment to service, ensuring your property operates at peak performance and your guests experience excellence at every touchpoint.
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We Prove It Every Day

Agilysys is Serious About Service.
  • checkmark 1 – Easy access to our executives who are “all-in” on Agilysys’ commitment  to customer success…
  • checkmark 2 – How our sales team serves as true partners to prospects and customers to understand their priorities so that we recommend the best solutions to achieve their desired results…
  • checkmark 3 – Our market-leading investment in hospitality technology innovation who understand where customers are and how they want to evolve…
  • checkmark 4 – The unmatched advantage customers gain by working with our professional services experts who serve as trusted advisors, from discovery through deployment and outcomes assessment.
CUSTOMER SUCCESS

Keeping the Operation Moving
While Technology Evolves

Horseshoe Bay Resort shares how switching to a new system can feel risky, and how real time support during early mornings and late nights helped the team stay confident and keep service running without interruption.

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Deliver an experience guests remember and return to

Role of Professional Services in Enabling Omnichannel Guest Journeys

Hotels can’t deliver true omnichannel guest journeys with software alone — they need expert strategy, design, and integration to connect every touchpoint into a seamless experience. Agilysys Professional Services bridges that gap by aligning technology with real operational needs, unifying guest data, and customizing deployments for each property. The result is smoother operations, more personalized guest experiences, and stronger revenue and loyalty outcomes.
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PROVEN RESULTS

Trusted by World-Class Spas and Resorts

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I just wanted to express my gratitude for sending the Agilysys Professional Services team to Cache Creek for our system build. As we all know, this can be a stressful time, but the team seriously made this a breeze for our staff. Their commitment, knowledge, and friendly personality were a true pleasure to work with. We are hoping to have them back when we go live.

The Team at Cache Creek Casino Resort
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Agilysys Book4Time has been an incredible partner in our spa operations. What truly sets them apart is their outstanding support team who are always 100% reachable and genuinely open to feedback. We’ve personally witnessed how our requests have been acknowledged and implemented—which speaks volumes about their focus on continuous improvement.

The Team at Four Seasons Hotel

Online Support Portal

MyAgilysys Portal

MyAgilysys Portal

Create and check the status of support cases online

Access our comprehensive online portal to submit support tickets, track case progress, and access exclusive resources 24/7.

Visit myAgilysys

Email Support

Email Support

Email Support

Submit detailed technical questions and receive comprehensive solutions from our experts.

Hours: 24 hours a day, 7 days a week

SupportDesk@agilysys.com
Support Numbers

Speak directly with our technical support specialists for immediate assistance.

North America North America

Regional support phone numbers

US Main

800 327 7088

Las Vegas

702 875 4900

Canada ResortSuite

416 259 0715

ResortSuite After Hours

416 532 0010

EMEA EMEA

Regional support phone numbers

EMEA

+44 203 868 3138

EMEA UK

+44 203 608 8033

ResortSuite EMEA

+44 203 514 1828

Asia Pacific Asia Pacific

Regional support phone numbers

Australia

+61 290984877

China

+86 400 606 5600 or +86 155 0756 795

Hong Kong

+852 2111 5312 or +852 3840 2112

India

+91 44 66239210 or +91 44 66239 292

Malaysia

+60 3 2775 7555

New Zealand

+64 9884 9711

Philippines

+63 28687 107

Singapore

+65 8222 3885

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Critical/Emergency Issues


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Standard Support


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24 hours a day, 7 days a week

Before You Contact Us Before You Contact Us

To help us serve you better, please have the following information ready:

  • Your customer ID or account number
  • Product version and build number
  • Description of the issue and steps to reproduce