Technology Early Adopters are Streamlining Guest Service

Mar 29, 2018

Featured recently in trade publications, and having won several awards for their modern and energy-saving technologies on their property, the Saybrook Point Inn has been an early adopter of the latest technology advances for years. The Inn leverages state-of-the-art solutions to minimize the environmental impact and to delight guests with personal guest service.

To manage front office operations, guest history, housekeeping, reservations and many other operational aspects, the management team chose Agilysys Visual One®. This powerful property management system streamlines the Inn’s operational processes and allows staff to focus on providing extraordinary guest service.

My mantra is ‘High Tech to be High-Touch’, by using technology to improve personal guest services, and the Agilysys solutions help me accomplish that,” said John Lombardo, General Manager at Saybrook Point Inn. “Using Visual One PMS as well as b4checkin we can manage housekeeping and spa operations seamlessly. The InfoGenesis POS system combined with rGuest Pay and rGuest Seat lets my staff deliver a fast and smooth service to customers anywhere on the property while allowing us to streamline efficiency, increase revenue opportunities and offer a more personalized guest experience.”

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