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WHAT'S THE BUZZ IN HOSPITALITY?

The Digital Divide: How Generational Tech Adoption is Reshaping APAC Hospitality

Dec 10, 2025

Agilysys, in partnership with HSMAI Asia Pacific, has released a new whitepaper, “The Digital Divide: How Generational Tech Adoption is Reshaping APAC Hospitality,” designed specifically for hotel leaders who are responsible for both the guest experience and the technology that enables it.

Why this matters for Hotel Leaders: By 2030, Gen Z and Millennials are projected to make up the vast majority of your guests, bringing mobile-first, always-on expectations to every stay. At the same time, older travellers remain a high-value, loyal segment that expects technology to enhance—not replace—human service. Balancing these needs is now a commercial decision, not just a technology one.

Discover these actionable strategies:

A practical roadmap for Hotel GMs and IT leads: How to use intelligent guest profiles, connected platforms and AI to unify data across PMS, POS, spa and activities to drive personalisation and incremental revenue.
Four high-impact technology touchpoints: Where to focus first—mobile check-in/out, digital keys, in-room devices and real-time messaging—to improve both guest satisfaction and operational efficiency.
APAC market insights you can act on What’s different in markets like Hong Kong, Singapore, Australia, New Zealand, Thailand, Indonesia and South Korea, and how to pace your technology roadmap accordingly.

Download the whitepaper to turn key insights into actionable strategies.

URL: https://info.agilysys.com/l/76642/2025-12-10/crcmkq

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