
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoA property management system houses several different tasks under one solution – from front desk operations, to rate management, human resources, housekeeping, guest services, and payment processing, among many others. While many of these tasks had previously been done manually, today, the modern property management system (or PMS) has automated them and provided hoteliers with several benefits to enable them to improve service levels and increase guest satisfaction. In order to coordinate these various services however, a PMS has to be flexible and easy to use. Today’s guest does not want to wait, and demands a seamless check-in/check out process, and in most cases, a contactless experience.
The Heart of the Hotel
The PMS is essentially the heart of a hotel and must integrate with multiple systems. Hoteliers are finding they need to adopt cloud-based and open platform PMS solutions to manage these capabilities and allow them to communicate with each other. By helping the hotel staff become more efficient and accurate, the quality of the PMS directly affects the guest experience – reducing wait times, providing accurate rates, customizing guest services, and providing a better stay in general, which translates in return guests and elevated satisfaction scores.
Today’s cloud-based PMS has the scalability of accommodating a single property or a full portfolio. These systems can be managed remotely or on property, and from any device, providing access to all tools and reports when needed. Users can manage multiple locations from one system and immediately improve operational efficiency.
To promote staff productivity and create the optimal guest experience, hoteliers are focused on seamlessly integrating multiple systems, but what is the best way to do this – one technology partner or more?
Is More Than One Too Many?
While most PMSs have the ability to integrate with several other solutions provided by various technology providers, many hoteliers opt to limit the number of vendors that they work with. Technology companies that have extensive experience working with the hospitality industry – including hotels, resorts, cruise, gaming, foodservice and restaurants – have the ability to understand the unique types of challenges that many of these properties face.
By working with one provider that understands the workflow of a hotel, the property has the ability to reduce training time on any operating system and streamline operational efficiency, allowing the staff to connect more closely with the guests. With an intuitive property management system and a vendor that understands and provides many of the systems needed to run a hotel, properties or brands now have a true partner – one whose focus is also on the guest.
Technology providers that have hotel experience can create a full range of system options to improve efficiency and property performance. Some of these solutions include revenue management, payment processing, point of sale, sales and catering, mobile and kiosk check-in/out, reservation management, and many others. Most of these companies provide 24/7 support and work with hotel companies around the globe. Hoteliers have the ability to enhance the performance of their PMS even more by working with the same technology provider on these other solutions.
Today’s Optimal Property Management System
Hoteliers require a comprehensive and easy-to-use property management system to run their hospitality business. By selecting an intuitive, cloud-based PMS solution, and working with an experienced hospitality industry technology provider, a hotelier can create an optimal range of systems to run its business more efficiently and accurately. By creating an environment where the hotelier has reduced staff training time, and allowed seamless communication between multiple systems, the staff can focus on its most important responsibilities: improving guest service, boosting guest satisfaction, growing occupancy, increasing revenue, and reinforcing guest loyalty.
Today’s most successful property management system providers don’t solely focus on the front desk and check-in; they want to be a partner and help customize the most effective solutions for the property or hotel company. They want the hotel to thrive, and in turn, they want to help create the best guest experience possible.
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April 14, 2022
The majority of responses on the March 2022 Snapshot Survey of ISPA (International Spa Association)