A secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
Thanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
Optimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
Manage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
Simple or complex, analytics represent the future of the guest experience. The best POS analytics software should provide all the metrics and reporting tools necessary to make decisions that improve business and it should be easy to access. Ideally, operators have a platform with embedded analytics and profit center-specific dashboards. The minimum capabilities that operators seek most are outlined in today's post:
Repeat Guest Rate - Armed with data on revenue, orders, frequency of visits, average dollars spent, best-selling and least-popular items, etc., you can focus on how existing guests are affecting your bottom line. Visibility into data across multiple guest interactions and points in time helps you understand your "repeat guest rate". This is essential to making effective business decisions, ensuring you always have the most popular items for your repeat purchasers, and delivering consistent experiences that support your brand value.
What’s Selling - Goods come in and goods go out. That inventory flow, whether steady, variable or static, says a lot about your guests and their preferences. It tells you what items aren’t moving so you can determine if those items need to be re-positioned, or if it’s better to close out the item altogether. Either way, it’s important to understand which items are just sitting on the shelf. In this case, it may be wise to begin by developing an incentive promotion to steer guests to those items.
Staff Metrics - In addition to keeping an eye on overall labor costs, table turn times, tip percentages or up-sell revenue, POS analytics can help identify other employee performance trends. Maybe you’re seeing higher item returns during a certain shift, or from a certain terminal. This often can indicate an employee who needs additional training. Comparing inventory levels with revenue can also bring attention to potential theft. Gone unchecked, these guest service areas can significantly increase costs, negatively affecting your bottom line.
POS reports and dashboards offer real-time, accurate information as guidance when making the simplest, or most complex business decisions. POS data and analytics are essential to successful growth in a highly saturated, competitive marketplace. Making business decisions with poor or missing data is risky. Having this information at the ready will help you identify trends and preferences so you can make the appropriate decisions to optimize your bottom line.