
From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoOptimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoA secure payment processing solution that provides access to validated P2PE, EMV payment gateways. Secure guest confidence and reduce your risk of data loss. Agilysys is a participant of the PCI Security Standards Council.
GoThanks to next-generation analytics, the data for determining the right amenities for each guest is now at your fingertips, so you can create a profitable loyalty initiative. And target each guest with personalized marketing offers for campaigns you design.
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoOptimize seating regardless of your venue. From restaurants to cabanas, stadiums, and gaming tables, let your guests choose their preferred seats while you optimize space usage and maintain social distancing.
GoManage the activities for any size property – from boutique and independent locations, to large resorts. Agilysys’ activity scheduling solutions are designed to improve staff communication and data-sharing, so you can focus on exceeding guest expectations.
GoTransform the time-consuming, manual tasks of everyday document and process flows into an efficient practice that also promotes environmental stewardship.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoA Recipe for Success. Seamless Technology for Restaurant Management.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoFind out how to engage with the Agilysys Support team.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoFind our EFT payment information.
GoSubmit your Return Merchandise Authorization request.
GoPlace supply orders for the most commonly required items.
GoLearn about our company executives and Board of Directors.
GoFind the right solution partner for you.
GoThere’s always room at Agilysys for another innovative mind and enthusiastic spirit.
GoAgilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoAgilysys offers intuitive hospitality management technology for hotels, resorts, casinos, tribal gaming, managed food service, healthcare dining, higher education dining, and cruise ships.
GoAs a 100% Hospitality solution provider, Agilysys participates in dozens of hospitality events throughout the year. Please view our list to see where you can visit Agilysys in person.
GoFind financial reports, filings and information on our corporate governance.
GoRead the latest press releases and learn where to find Agilysys at upcoming industry events.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoDo hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys allow guests to bypass the front desk and go straight to their rooms already. Through a single guest itinerary, hotel guests can access their pre-booked activities, or make new appointments once they arrive. They don’t need a staff member to help them with any of these things today.
But what about the guests who want that face-to-face interaction and require help with check-in?
For those who prefer in-person service, today's technology allows staff members to meet guests where they are. They can access the guest's itinerary, room status, perform ID verification, and check the guest in without the need for a fixed front desk. Guests can interact with the hotel the way they are most comfortable – from check-in to checkout. Plus, reservations management systems automatically monitor room availability and assign rooms to optimize floors and housekeeping teams. There is no longer the need for a traditional front desk or concierge station when staff members have access to the hotel's systems from a mobile device.
It can be tough to get restaurant reservations and some event tickets. How can our guests access these without the front desk, a concierge, or without calling the restaurant itself?
Resorts today have technology solutions in place for guests to view seating and availability in real - time. This helps the hotel optimize space and tables, but also makes the most of the employees they have through a better understanding of staffing needs at different times. Guests have access to restaurant reservations, special events or activities on-site, and in many cases, can select their preferred seat – whether at a concert venue, stadium, or gaming table.
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
How do we make sure we are still providing great guest service when we aren't right in front of them?
Providing guests with the convenience of mobile check-in and going straight to their rooms without waiting in a line provides a positive check-in experience. It's all about providing flexible options to guests. Putting technology in their hands to make selections ahead of their stay reduces the staffing needs they will have once they are on property – like the front desk. When staff members have access to single guest itineraries and real-time property and system updates, they can help when needed. Even though there isn’t a staff member directly in front of guests at all times, service levels can be elevated through technologies like these that help boost staff productivity, and allow the property to personalize the guest’s experience.
May 11, 2022
Do hotels really need a front desk? No. It's that simple. Kiosks, mobile check-in and digital keys