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Direct Bookings Offer Sustained Value for…

Direct bookings are an essential part of a resort’s business strategy that brings them closer to ideal margins. Although OTAs...

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Spa-Goers Crave Online Bookings and More

Whether you’re an independent location, a chain of day spas, or located inside a luxury resort property, the industry continues...

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76% Will Return to A Property…

Guests want more choice. They want to be self-sufficient when it suits them, and they want personal attention whenever they...

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5 Stages of a Connected Guest…

For many, guest service and the guest experience are seemingly interchangeable. While guest service may imply a single interaction, the...

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Which Technologies Make Life Easier for…

Just in the past few years, there have been a lot of changes that affect how PMS integrations work. These...

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3 Tactics Hoteliers Use to Overcome…

Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, creating...

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Connecting More Resorts to Their Guests…

Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient...

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Resort Websites Have 8 Seconds to…

Before the internet, the resort lobby was the guest’s first impression and a showcase for the rest of the property....

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What You Need to Know About…

The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. By that date, qualifying businesses need to...

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Are OTAs Creating Opportunities for Conventional…

There is growing dissatisfaction among hospitality-goers, according to a report launched by IBM, Travel 2020: The Distribution Dilemma, which may...

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