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76% Will Return to A Property…

Guests want more choice. They want to be self-sufficient when it suits them, and they want personal attention whenever they...

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3 Steps to Perfecting the Mobile…

In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they...

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3 Guest Behaviors that Define Hospitality…

The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the...

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Self-Service Doesn’t Have to Mean Lack…

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is...

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