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Sep 20, 2017

Unifying Fragmented Hotel Systems and Data Now an Achievable Goal Says New Study

ALPHARETTA, GA. — Sep. 20, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the availability of The 2017 Smart Decision Guide™ to Hotel Property Management Systems.
Based on extensive research conducted by Starfleet Research, the eBook illustrates how next-generation property management systems are helping to break down the solution and data siloes that prevent hotels from delivering a winning guest experience.

According to the research, next-generation hospitality technologies are empowering hoteliers to continuously increase levels of efficiency and effectiveness in their operations, including improving the breadth and quality of guest service. As part of their technology modernization initiatives, hoteliers are phasing out function-specific, standalone software programs that are unable to “talk” with one another, and in their place, are deploying technologies that can seamlessly integrate and share data across platforms. Combined, these technologies can automate all of the different functions that support a property — or multiple properties — in a unified fashion. 

“The benefits of a next-generation PMS are multifold,” said Jeff Zabin, research director at Starfleet Research. "The mountain of guest data that resides in the PMS gives hotels a distinct and formidable competitive advantage as they analyze and act upon this information. The result is the ability to offer flawless guest service, whether it’s an individual guest renting a room for one night or a large group of guests hosting a conference for a week.”

Hoteliers rank these key factors as central to the success of unifying their infrastructure:

  • 94% - Must use guest profile information to improve the overall guest experience and increase retention through loyalty and rewards programs 
  • 93% -  Must integrate with different technologies to create a “command and control center” (with a 360-degree view of operations across the organization)
  • 87% - Must generate analytical reports to reveal actionable insights that can help drive performance improvement
  • 82% - Must drive increased efficiency and cost reduction across multiple hotel departments, operations and functions

"This research emphasizes the significance of the property management system in providing the central unifying framework for hotel systems and data structures,” said Jim Walker, Senior Vice President of Global Revenue at Agilysys. “Hotel operators realize that enhancing the quality of the overall guest experience through the deployment of an integrated PMS can lead to growth in the number of repeat guest stays and a higher volume and intensity of positive brand advocacy, resulting in improved guest loyalty and increased revenue across the property."

Download the free report at: 2017 Smart Decision Guide for Hotel PMS

About Agilysys
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit

About Starfleet Research
Starfleet Research is the IT market research arm of Starfleet Media, a leading provider of B2B content resources designed to provide in-depth perspectives and insights about topics in specific niche markets and industries, including hospitality. Starfleet Research benchmarks best practices in technology-enabled business initiatives. Our approach to content production provides for unbiased, fact-based information. Our Smart Decision Guides™, benchmark reports, custom eBooks and other publications are authored by subject matter experts and represent the best and most comprehensive information, analysis and recommendations available at the time of publication. Tens of thousands of senior executives and other business practitioners across multiple industry verticals read our premium content assets to gain actionable insights and make smarter business decisions. For more information, visit

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Robert Shecterle, Agilysys, Inc., 770-810-6046,

Richard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500,

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