Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoIt doesn't matter how beautiful a property is or how many activities it offers if it’s not focused on the overall experience of its guests. Providing exceptional personalized experiences is the goal of every hotel, resort, casino, and cruise line, and the right technology solutions are vital.
Here are four ways properties with the right technology solutions can create exceptional zero disappointment stays that delight their guests.
Four Ways Technology Helps Properties Delight Guests
1. By Allowing Guests to Take Control of their Stay
Guests have access to many of a resort's facilities and activities online before arriving. When guests can review the property's offerings and make selections in their own time, they are more likely to spend more. Guests can now book spa appointments, tee times, or other activities when they reserve their room. They have the option to not only make a restaurant reservation, but also select the specific table or seat and the server they prefer. Guests can also access seating options on casino floors or pool decks, allowing them to reserve the seat of their choice at the time that is best for them.
2. By Providing Staff the Tools to be Better Hosts
When there is seamless communication between a hotel's systems, the property has access to a single view of the guest. From stay history to favorite food and beverage (F&B) options to activity preferences and special requests, this profile provides the hotel's staff with the information needed to provide a personalized experience. Combine that with solutions that optimize productivity, order accuracy, and speed of service, and staff members will have more time to spend providing exceptional service to guests.
3. By Serving Guests Faster
Today's guests are tech-savvy and very comfortable using their mobile phones to access just about everything. Guests can now check-in and access a room key via a kiosk, or using their mobile phone and bypass the front desk completely. They can access menus updated in real-time, order a meal, and have it delivered directly to their room or where they are on property. Using a location-specific QR code, guests can order in a different area of the property, pay via their mobile device, and have their food delivered directly to them. Another use for QR codes is contactless payments. Guests can scan a code on their bill, access their check, add a gratuity, and pay their bill – all without waiting for a server to return to their table. They can also use their mobile devices to make maintenance or service requests and get real-time updates. Guests can be notified when their room is ready or when a task or service request is completed to limit their wait time.
4. Ensuring the Hotel Communicates with Guests Before, During and After Their Stay
It's important for properties to stay in contact with their guests to build loyalty. Pre-stay email messages announcing updates, discount offers, or new features can be sent to new and repeat guests. Using guest profile content, hotel staff can generate SMS communication with upgrades, coupons, or special offers while the guest is on property. Post-stay surveys encourage positive reviews and return visits. By staying in touch with guests before, during, and after their stay, hotels remains top of mind when guests make future travel plans.
These solutions help properties deliver a seamless, personalized experience to guests that provides them with choice, control, and convenience. These solutions also work to optimize staff experiences by easing workload stress and providing tools that empower them to be better hosts. As a result, guest loyalty is built, staff turnover is reduced, and a property’s bottom line, their Return on Experience is maximized.
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.