IG OnDemand is a mobile F&B ordering solution that transforms foodservice by enabling guests to order and pay from their own device, anywhere—tableside, poolside, food court, or room service. It reduces labor pressure, increases check averages with upsell prompts, and improves speed during peak demand. The result is a seamless, contactless, guest facing mobile ordering experience that boosts revenue, speed, and satisfaction.
Free staff from repetitive order-taking so they can focus on hospitality, service recovery, and high-value upselling. Mobile ordering reduces front-of-house pressure and helps teams maintain service levels during peak-volume demand periods.
Drive higher revenue per order with built-in upsell prompts and personalized recommendations that surface at the moment of purchase. Guided ordering encourages add-ons, upgrades, and bundles without adding staff workload or slowing service.
Increase order volume and speed of service without adding labor by streamlining ordering and payment into a single guest-driven flow. Mobile ordering reduces lines, eases counter congestion, and helps outlets handle surges with fewer bottlenecks.
Reduce misfires and delivery confusion with location-specific routing using QR codes, table numbers, and room identifiers. Orders arrive at the right destination with fewer staff handoffs, minimizing remakes and saving time during busy service windows.
Give guests a frictionless way to order and pay at their convenience—without waiting or hunting down staff. A mobile-first experience improves perceived speed and control, strengthening overall satisfaction across resort outlets and room service.
Enable complete control over which venues, menus, and experiences guests can access—whether managing a restaurant, bar, food court, poolside outlet, or room service. Central controls support consistency while still allowing venue-level flexibility.
IG OnDemand mobile F&B ordering delivers unified configuration across ordering channels, real-time order status updates when paired with IG KDS, multi-venue ordering from one guest experience, device-agnostic access on web and mobile, location-specific routing via QR and room identifiers, and secure payments powered by Agilysys Pay.
Manage one configuration across multiple ordering channels to reduce backend setup and ongoing maintenance. Unified configuration keeps menus, pricing, modifiers, and availability consistent while enabling faster rollout across venues. This reduces operational complexity for teams managing multiple outlets or frequent menu changes.
When paired with IG KDS, guests can see accurate order status and estimated wait times, reducing uncertainty and “where’s my order” interruptions. Better transparency improves guest experience and helps staff focus on preparation and delivery instead of answering status questions.
Allow guests to order from restaurants, bars, food courts, pool outlets, or room service through a single centrally managed experience. Multi-venue ordering increases convenience and drives more outlet spend while simplifying management for operators who need consistent control across multiple concepts.
Support ordering on smartphones, tablets, and web browsers without limiting guests to a single device type. Device-agnostic design improves accessibility, reduces friction, and increases adoption—especially for mixed guest populations and high-traffic venues.
Run menu boards on smart displays, tablets, browser-capable devices, and Fire TV-enabled screens. This flexibility keeps hardware footprints minimal, lowers deployment cost, and makes it easier to roll out consistent guest-facing menus across different venue formats.
Enable safe mobile transactions with PCI-validated encryption through Agilysys Pay secure hospitality payment processing. Secure payments protect guest data while supporting modern contactless payment expectations, helping operators reduce risk and maintain compliance across mobile ordering channels.
IG OnDemand has transformed our food and beverage service, allowing guests to order from their devices and freeing staff to focus on engagement.
The real-time wait times and location-specific QR codes have streamlined our operations and boosted guest satisfaction.
F&B Leaders – Higher throughput and stronger upsell performance
Servers/Staff – Less order-taking, more guest-facing service
IT Teams – Central configuration reduces support workload
Executives – Increased outlet revenue with labor efficiency
IG OnDemand delivers the highest performance when aligned with core hospitality systems. With the InfoGenesis POS system, menu logic, pricing, modifiers, and reporting stay consistent across venues. With secure hospitality payment processing, mobile transactions are protected using PCI-validated encryption. When aligned with the hotel property management system, room identifiers and guest context support smoother room service workflows and more consistent guest experiences across resort outlets.
The flexible, enterprise point-of-sale system built for hospitality. From fine dining to quick service, resorts to stadiums, it delivers fast, reliable transactions and guest-focused service, on-premise or in the cloud.
Agilysys Pay is a PCI-validated, flexible payment solution that protects guest data, supports any payment device, and streamlines transactions across restaurants, hotels, and food & beverage operations.
IG KDS Kitchen Display System streamlines workflows, improves order accuracy, and speeds up service. It delivers real-time order routing and updates—helping kitchens work faster and keep guests happy.
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