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Vacationer Decision-Making Insights that Hotels &…

TripAdvisor recently released the results of their annual study, TripBarometer, which reveals the factors that are most important for vacation travelers...

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A Proactive Approach to PMS Cybersecurity

Cybersecurity practices are generally a blend of two approaches: a reactive approach and a proactive approach. A reactive approach involves...

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Las Vegas Expansion Project Drives New…

Billed as The Entertainment Capital of the World, and famous for its mega casino–hotels and gaming activities, Las Vegas has...

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How Resorts Can Outpace the Competition

As technology has transitioned to cloud-based systems, the concept of the resort lobby has become much less constricted. Equipped with...

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Cruise Industry Leverages Tech as Brand…

Cruise companies are making investments in technology not only in their new vessels as would be expected, but also in...

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Mobile Marketing in the Digital Age

Smart phones empower us to craft our own unique experiences. They grant us better access to more information and more...

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How High-Ranked QSRs Are Using Technology…

With ever-growing competition, quick service restaurants (QSRs) have realized that to deliver the best customer service they need to implement...

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Data Security for Hotels Means Also…

With cyber-attacks becoming increasingly sophisticated, hotels today need to look beyond their standard security frameworks and implement all the necessary...

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What Will 2019 Bring to Payments…

Flexibility and convenience have become important attributes of an enjoyable purchasing experience — including the ordering and payment process. In...

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The Psychology of Guest Satisfaction

Dealing with guests directly can sometimes be challenging, especially if they are unhappy. But, gaining a general understanding of how...

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