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Resort Websites Have 8 Seconds to…

Before the internet, the resort lobby was the guest’s first impression and a showcase for the rest of the property....

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What You Need to Know About…

The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. By that date, qualifying businesses need to...

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Are OTAs Creating Opportunities for Conventional…

There is growing dissatisfaction among hospitality-goers, according to a report launched by IBM, Travel 2020: The Distribution Dilemma, which may...

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Extending Guest Personalization to the Hotel…

The ancient Greek scholar Heraclitus noted that the only thing that is constant is change … and that is especially...

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Be Our Guest – Come See…

Renowned as a critical industry marketplace across North America, HITEC (Hospitality Industry Technology Exposition and Conference) is a must-attend event...

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Linking to Technology for Remarkable Guest…

Hospitality is about creating a memorable impression with guests. It’s much more than just offering a room – checking people...

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Study Highlights Sustained Value of Loyalty…

Rewards and loyalty programs remain prevalent within the hospitality industry, and for good reason. Guests are loyal to hotel brands...

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Price and Reviews Are More Important…

According to Expedia’s study, The Big Decision, conducted by their research department to gain insight into guest behavior during hotel...

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How PMS Data Can Guide Marketing…

Hoteliers are extremely busy trying to meet guest demands. And while that’s of major importance, ensuring repeat visits and increased...

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The Mobile Path to a Redefined…

For most people, travel is an opportunity for a change of scenery. Fortunately, mobile technology has come a long way...

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