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Extending Guest Personalization to the Hotel…

The ancient Greek scholar Heraclitus noted that the only thing that is constant is change … and that is especially...

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Be Our Guest – Come See…

Renowned as a critical industry marketplace across North America, HITEC (Hospitality Industry Technology Exposition and Conference) is a must-attend event...

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Linking to Technology for Remarkable Guest…

Hospitality is about creating a memorable impression with guests. It’s much more than just offering a room – checking people...

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Study Highlights Sustained Value of Loyalty…

Rewards and loyalty programs remain prevalent within the hospitality industry, and for good reason. Guests are loyal to hotel brands...

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Price and Reviews Are More Important…

According to Expedia’s study, The Big Decision, conducted by their research department to gain insight into guest behavior during hotel...

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How PMS Data Can Guide Marketing…

Hoteliers are extremely busy trying to meet guest demands. And while that’s of major importance, ensuring repeat visits and increased...

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The Mobile Path to a Redefined…

For most people, travel is an opportunity for a change of scenery. Fortunately, mobile technology has come a long way...

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Eco-Friendly Hotels Are Transforming the Guest…

Today’s travelers are more environmentally conscious than prior generations, and they’re often looking for ways to minimize their footprint while...

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Why Resorts & Hotels Should Leverage…

As tourism goes, keeping up with the fast-growing trends can be a challenge especially as people travel much more now...

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Part 1 of 3: Guest Experience…

Resort and hotel operators have long understood the importance of meeting or exceeding guest expectations. As these expectations evolve over...

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